Customer Operations Leader- Store Experience

Role overview

Store and customer responsibilities

• Coach staff on customer service and suggesting and selling products, promotions, and programs.
• Lead activities supporting strategic priorities, sales goals, and profitability targets; anticipate customer needs and resolve issues.
• Support customer experience technology and experiential, marketing, and community initiatives, including events and store initiatives.
• Lead payment operations, maintain the cash office and payment desk, open and close the store, and manage the sales floor.
• Participate in the health and safety committee and prioritize the safety of employees and customers.

People and culture

• Participate in hiring, train new hires, cross-train existing staff, and provide managers with feedback on team performance.
• Collaborate with colleagues, share knowledge, support flexible solutions, and encourage learning and feedback.
• Model Indigo's values and promote inclusion, continual learning, and constructive change.

Qualifications

• 1–2 years of customer service, merchandising, or operations experience and experience leading others.
• Commitment to a strong employee and customer experience; performance orientation and sound business acumen.
• Knowledge of provincial health and safety standards; ability to prioritize, plan, execute, and adapt.
• Ability to stay mobile on the sales floor for extended periods and lift items up to 40 pounds using safe techniques.
• Availability for flexible shifts, including evenings, weekends, and holidays.
• French-English bilingualism is required for positions in Québec.

Work environment

• The role includes store-floor mobility and hands-on store operations.

About Indigo