Customer Interaction Center Representative - Hiring UAE National
Role Overview
Customer-focused representative role handling interactions across multiple communication channels and providing professional, timely service.
Key Skills for This Role
Full Job Posting
Role overview
Customer-focused representative role handling interactions across multiple communication channels and providing professional, timely service.
Key responsibilities
- Handle queries by phone, email, chat, and other digital channels.
- Provide accurate information on products, services, processes, and customer requests.
- Resolve routine concerns and complaints within service guidelines.
- Accurately record interactions in CRM or internal systems; follow up on pending requests and ensure timely closure.
- Escalate complex or unresolved issues to the appropriate team or supervisor.
- Maintain courteous communication and meet service, quality, response-time, and productivity KPIs.
- Follow standard operating procedures and share recurring concerns and feedback to support improvement.
Requirements
- Graduate, diploma, or higher-secondary qualification.
- Good verbal and written communication skills.
- Basic computer and MS Office knowledge.
- Customer-focused with good listening and problem-solving skills.
- Able to manage multiple interactions in a fast-paced environment.
- Comfortable working rotational shifts if required.
- CRM or contact center system exposure is an advantage.
Skills
- Customer service, customer support, contact center and call center handling.
- Inbound and outbound calls, email support, chat support, and complaint handling.
- Query resolution, escalation management, CRM, customer satisfaction, and service quality.
- Communication, problem-solving, active listening, data entry, and MS Office.
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