Customer Happiness Executive

About This Role

We are looking for a proactive and customer‑focused Customer Happiness Executive / Receptionist to be the first point of contact for our clients, tenants, and visitors. This role plays a key part in delivering an exceptional customer experience while supporting front‑office operations, tenant engagement, and brand presence.

Reception & Client Interaction

• Welcome clients, tenants, and visitors professionally, creating a positive first impression.
• Handle incoming calls, emails, and inquiries related to property listings, leasing, and services on time.
• Attend and provide professional assistance to VIP guests and clients, ensuring a welcoming and high-quality reception experience.
• Maintain accurate and up‑to‑date daily visitor log reports.

Customer Service & Tenant Happiness

• Respond promptly to tenant inquiries and resolve complaints effectively in coordination with leasing team.
• Collect feedback through surveys and maintain high satisfaction scores.
• Support initiatives to improve tenant retention and engagement.

Administrative Support

• Coordinate office activities and provide comprehensive administrative support to enhance operational efficiency and organizational effectiveness.
• Coordinate with external vendors and service providers to organize and manage event activities, ensuring timely execution, quality standards, and cost efficiency.
• Ensure that the lounge and reception areas remain clean, orderly, and presentable always to provide a professional and welcoming environment.
• Maintain the coffee area by ensuring it is consistently well‑supplied, clean, and fully equipped to meet daily operational needs.
• Assist in preparing reports, presentations, and internal communications.

Social Media & Branding

• Support the team to manage the company’s real estate social media accounts, including LinkedIn, Instagram, and Facebook, ensuring consistent brand representation across all platforms.
• Create and share engaging content highlighting properties, promotions, and corporate update
• Coordinate with radio channels and news reporters to enhance brand visibility and public awareness through media coverage and promotional features.
• Monitor social media analytics, respond promptly to online inquiries, and collaborate with the marketing team to plan and execute campaigns that strengthen the company’s brand presence.

Compliance & Continuous Improvement

• Ensure adherence to company policies and real estate regulations.
• Suggest process improvements for reception, customer service, and digital engagement.
• Stay updated on best practices in customer experience and enhance their overall satisfaction.

Work Experience

• Minimum of 1–4 years of experience in real estate customer service, front desk/reception, or administration.

Required Qualifications and Certifications

• High School/Diploma /Bachelor Degree in Business Administration, Marketing or related field.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), including advanced Excel skills for data analysis and reporting.

Language Skills

• Proficiency in English and Knowledge of Arabic would be an advantage.