Senior Business System Analyst

About Us

Job Summery

Key Responsibilities

• Lead the enterprise transformation program from AS-IS to TO-BE and ensure execution is measurable, governed, and time-bound.
• Translate transformation objectives into initiatives, roadmaps, workstreams, milestones, deliverables, and accountable owners.
• Coordinate with business departments to ensure adoption of the approved transformation plan and remove execution bottlenecks.
• Prepare weekly executive reports covering progress, delays, key risks, decisions required, and escalation items.
• Ensure that no process, system, or operational change is implemented outside the approved TO-BE design and change governance process.
• Lead structured workshops with business users, executives, IT, vendors, and consultants to elicit, validate, and prioritize requirements.
• Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), System Requirement Documents, process specifications, and Requirements Traceability Matrices (RTMs).
• Ensure full traceability from business objectives to processes, systems, data, analytics, controls, and management insights.
• Conduct gap analysis and impact analysis across processes, systems, data, controls, roles, and organizational capabilities.
• Document AS-IS processes using the six required dimensions: workflow, system, data source, responsible role, SLA/actual time, and issues.
• Support the design of TO-BE processes and Target Operating Model across leasing, property management, asset management, facility management, finance, HR, procurement, IT, and legal operations.
• Define process ownership, RACI, approval points, control points, handoffs, and escalation paths.
• Ensure the TO-BE design is practical, system-enabled, measurable, and ready for implementation.
• Convert transformation outputs, meeting decisions, system improvements, and change requests into Jira tasks with clear owners, due dates, priorities, status, and deliverables.
• Monitor Jira execution, overdue tasks, aging items, blocked items, and cross-department dependencies.
• Ensure every initiative, meeting decision, and approved change has a traceable execution record in Jira.
• Escalate non-compliance, repeated delays, or lack of ownership to the Head of Transformation & Business Excellence / Deputy CEO.
• Lead the definition of business, system, data, and dashboard requirements for the management Control Tower.
• Define core monitoring indicators including SLA, TAT, aging, overdue, bottlenecks, approval and rejection rates, productivity, risk status, compliance status, and benefits realization.
• Coordinate integration and reporting requirements across Yardi, Jira, ClearPoint, Audit Runner, Power BI, HR systems, finance systems, and other enterprise platforms.
• Ensure all Control Tower metrics are based on verified system data and clearly documented calculation logic, not assumptions.
• Support Yardi and ERP improvement initiatives including requirements gathering, data mapping, workflow analysis, integration specifications, testing, and adoption.
• Act as the liaison between business users, IT, system integrators, consultants, and vendors.
• Support UAT planning, test scenarios, issue tracking, user readiness, and post-implementation stabilization.
• Identify system underutilization, duplicate work, manual workarounds, and opportunities for automation or integration.
• Ensure all transformation initiatives comply with governance, risk, internal audit, data protection, and change management requirements.
• Coordinate with GRC / Audit Runner to register transformation risks, controls, issues, and action plans where required.
• Prepare analysis and recommendations for the Change Committee and ensure approved changes are implemented through the authorized process.
• Support policy, RACI, delegation of authority, and control alignment with the approved operating model.
• Define KPIs, SLAs, OKRs, performance baselines, and benefits realization metrics for transformation initiatives and business processes.
• Document each KPI with definition, calculation logic, data source, owner, frequency, and reporting method.
• Coordinate with BI teams to develop executive dashboards and operational reports using Power BI or equivalent tools.
• Analyze performance gaps and recommend corrective actions, automation opportunities, process improvements, and accountability measures.

Education

• Bachelor’s degree in Business Administration, Information Systems, Engineering, Computer Science, Real Estate, Finance, or a related discipline.

Experience

• Minimum 6–8 years of experience in business analysis, digital transformation, ERP implementation, process improvement, enterprise architecture, or enterprise transformation programs.
• Practical experience in real estate, property management, asset management, finance operations, or shared services is preferred.

Preferred / Highly Desirable

• IIBA CCBA, PMI-PBA, or EFQM Assessor
• Lean Six Sigma Green Belt (minimum) or Black Belt (preferred)
• TOGAF (Foundation or Practitioner) or ArchiMate
• PMP, PRINCE2, Agile/Scrum, or Jira certifications