Customer Care Representative, KSA
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Key skills for this role
About the Role
Responsibilities include processing customer orders, managing invoicing, resolving complaints, and coordinating deliveries, requiring strong communication skills and proficiency.
Key Skills for This Role
Full Job Posting
Overview
- Your responsibilities will include:
- Process customer orders received via
- email, phone, or other channels
- , ensuring accuracy and compliance with specific requirements (e.g., consignment, bundled orders, returns, free-of-charge deliveries)
- Monitor the
- end-to-end delivery process
- , coordinating with distribution centers and logistics providers to ensure timely deliveries
- Arrange and coordinate
- special or urgent deliveries
- when required
- Manage
- invoicing activities
- , ensuring timely and accurate billing
- Maintain proper
- documentation and filing
- of orders and related records
- Handle and resolve
- customer service complaints
- in a professional and timely manner
- Respond to inquiries from
- sales representatives, healthcare professionals (pharmacists, nurses, doctors)
- regarding orders, product availability, and deliveries
- Manage and follow up on
- backorders
- , ensuring clear communication with stakeholders
- Coordinate with internal teams to ensure
- smooth order fulfillment and issue resolution
- Support team operations by providing
- backup assistance
- when required
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