Customer Care Representative, KSA
About This Role
Your responsibilities will include:
- Process customer orders received via email, phone, or other channels, ensuring accuracy and compliance with specific requirements (e.g., consignment, bundled orders, returns, free-of-charge deliveries)
- Monitor the end-to-end delivery process, coordinating with distribution centers and logistics providers to ensure timely deliveries
- Arrange and coordinate special or urgent deliveries when required
- Manage invoicing activities, ensuring timely and accurate billing
- Maintain proper documentation and filing of orders and related records
- Handle and resolve customer service complaints in a professional and timely manner
- Respond to inquiries from sales representatives, healthcare professionals (pharmacists, nurses, doctors) regarding orders, product availability, and deliveries
- Manage and follow up on backorders, ensuring clear communication with stakeholders
- Coordinate with internal teams to ensure smooth order fulfillment and issue resolution
- Support team operations by providing backup assistance when required
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