Customer Care Representative, KSA
Skills
About This Role
Overview
- Your responsibilities will include:
- Process customer orders received via
- email, phone, or other channels
- , ensuring accuracy and compliance with specific requirements (e.g., consignment, bundled orders, returns, free-of-charge deliveries)
- Monitor the
- end-to-end delivery process
- , coordinating with distribution centers and logistics providers to ensure timely deliveries
- Arrange and coordinate
- special or urgent deliveries
- when required
- Manage
- invoicing activities
- , ensuring timely and accurate billing
- Maintain proper
- documentation and filing
- of orders and related records
- Handle and resolve
- customer service complaints
- in a professional and timely manner
- Respond to inquiries from
- sales representatives, healthcare professionals (pharmacists, nurses, doctors)
- regarding orders, product availability, and deliveries
- Manage and follow up on
- backorders
- , ensuring clear communication with stakeholders
- Coordinate with internal teams to ensure
- smooth order fulfillment and issue resolution
- Support team operations by providing
- backup assistance
- when required
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