Customer Care Representative

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:

A full Benefits Package, starting on your first day of employment Flex credits for extended health. Life, Disability Insurance and more. A retirement plan that includes a corporate match. Three weeks (15 days) of paid vacation and ten paid holidays per calendar year, plus personal and sick time.

Flex credits for extended health. Life, Disability Insurance and more.

A retirement plan that includes a corporate match.

Three weeks (15 days) of paid vacation and ten paid holidays per calendar year, plus personal and sick time.

Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!

Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, retirement savings and retirement plans, leaves of absence, payroll, etc.

Processing transactions such as health enrollments, tax and direct deposit updates, retirement withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.

Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.

Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.

At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR College Diploma and 2 years or customer service experience, OR Bachelor's Degree

High School diploma and 4 years of customer service experience, OR

College Diploma and 2 years or customer service experience, OR

Bachelor's Degree

A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction

Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment

Ability to receive and immediately apply constructive feedback

Ability to multi-task using several Windows applications at once while assisting a customer on the phone

Flexibility to work a specified shift and extended hours as necessary

Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services

Bachelor's Degree, College Diploma, or a High School diploma plus equivalent years of related industry experience

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.