Customer Care Manager
Skills
About This Role
We’re Hiring: Customer Care, Manager (Emirati Talent)
We are seeking an accomplished Emirati professional to take on the role of Customer Care Manager , leading and elevating the customer journey across a portfolio of distinguished developments. This role plays a pivotal part in shaping service excellence , mentoring and developing team talent, and ensuring a seamless, refined, and customer‑centric experience at every touchpoint.
About the Role:
This is a key leadership position responsible for shaping and maintaining best‑in‑class customer experience standards , from handover through post‑handover.
You will play a pivotal role in safeguarding service quality, managing sensitive client interactions, and driving continuous improvement across all customer touch points.
Key Responsibilities:
- Lead and inspire a high‑performing Customer Experience team , fostering a culture of excellence and accountability
- Oversee complex client interactions, ensuring all inquiries, concerns, and escalations are handled with professionalism and discretion
- Drive consistency in service delivery, ensuring all matters are resolved within defined service standards and timelines
- Collaborate with internal stakeholders (Projects, FM, Sales, Finance, and Legal) to ensure efficient resolution of client matters
- Manage customer communication across the full lifecycle, particularly during handover and post‑handover stages
- Analyze client feedback and trends to implement strategic improvements and operational efficiencies
- Prepare high‑level insights and reports to support senior management decision‑making
Profile Required:
- Proven experience in Customer Experience / Customer Care leadership , ideally within real estate or property development
- Strong leadership presence with the ability to influence and guide teams
- Excellent communication skills with a high level of professionalism and discretion
- Strong analytical mindset with a focus on continuous improvement
- Experience with CRM systems and reporting tools
Why Join This Opportunity?
- Opportunity to influence and shape the customer experience of premium real estate developments
- Exposure to high‑value projects and discerning clientele
- A dynamic environment where excellence and impact are recognized
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