Customer Care Consultant UAE National
Role Overview
Customer Care Consultant role delivering customer service across stores and online channels.
Key Skills for This Role
Full Job Posting
Role overview
Customer Care Consultant role delivering customer service across stores and online channels.
Responsibilities
- Respond to enquiries by phone, email, WhatsApp, and other channels; provide product information and assistance with orders, deliveries, returns, and exchanges.
- Handle complaints, follow up through resolution, and escalate complex or sensitive cases to a manager.
- Maintain interaction and case records; identify recurring issues and recommend service-process improvements.
- Prepare regular reports on customer feedback, complaints, and resolutions.
Requirements
- Previous customer-service or customer-care experience; retail, perfume, beauty, or luxury-product experience preferred.
- Strong written and verbal communication in Arabic and English.
- Excellent interpersonal, problem-solving, and organisational skills; handle complaints calmly and professionally.
- Good knowledge of Microsoft Office; customer-service or CRM systems experience is an advantage.
- Attention to detail, ability to manage multiple enquiries and follow up promptly, and a customer-focused attitude.
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