Customer Care Advisor (For Future Openings)

Role overview

Key responsibilities

• Assist customers with inquiries, transactions, and problem resolution.
• Educate customers about banking products and services to meet their financial needs.
• Identify sales opportunities and cross-sell loans, credit cards, and investment accounts.
• Resolve complaints professionally and promptly.
• Follow banking regulations and procedures to ensure compliance and security.
• Maintain an organized branch work environment and collaborate with team members on branch goals.
• Participate in training on banking products, services, and procedures.
• Uphold professionalism and integrity in interactions with customers and colleagues.

Skills and experience

• Bachelor's degree or equivalent in any specialization.
• General awareness of the banking segment.
• Excellent interpersonal skills, attention to detail, and problem-solving ability.
• Two to five years of experience.

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