Senior Implementation Officer (FTC)

Organization and role purpose

Implementation

• Implement API banking, host-to-host file delivery, ICCS, liquidity management, smartTRADE, corporate cheque printing, and SWIFT for Corporates.
• Integrate electronic channels and payment solutions for corporate and institutional clients.
• Work with UAEFTS, UAEWPS, local authority pension payments, and UAEDDS.
• Understand payment requirements, CSV and XML files, ISO 20022 pain formats, transmission testing, mapping, file testing, and PGP encryption.
• Understand client ERP systems and payment-file generation and integrate them using standard protocols and encryption tools.
• Conduct client visits for implementation and training and support technical presentations and RFP discussions.
• Present technical solutions to client executives, treasurers, and IT managers.

Transition and customer service

• Follow up on product usage and own assigned customers through implementation and their first live transaction.
• Coordinate with internal stakeholders, product teams, relationship managers, and solutioning teams.
• Manage implementation and migration projects and complete cash-management implementations within agreed turnaround times.
• Respond to queries within one working day, handle sensitive customers carefully, and escalate unresolved critical issues.
• Manage technical cash-management queries and support internal and external stakeholder satisfaction.

Reporting and training

• Maintain implementation, go-live, pending and disabled customer, and token reports.
• Share daily timesheets and prepare daily, weekly, and monthly dashboards as requested.
• Conduct cash-management and trade-channel training for stakeholders.

Education and experience

• Essential: professional diploma, graduation, or post-graduation in information technology; general graduate or postgraduate education is also listed.
• Requires 3–5 years of banking or financial-institution experience in customer-facing technical implementation and customer service in cash management and trade under transaction banking services.

Knowledge and skills

• Knowledge of online-channel integration with customer accounts-payable and accounts-receivable systems and cash-management and trade file formats.
• Working knowledge of IT, application integration, networks, security, and operating systems.
• Prior experience with host-to-host file delivery, electronic channels, API banking, and liquidity management.
• Knowledge of payment formats, transmission testing, file mapping and testing, and encryption including RSA and PGP.
• Able to deliver customer presentations and training and discuss system integration and file formats.
• Good communication and writing skills; able to understand customer needs, provide customized solutions, and work as a team member.
• Expected to keep technical and functional skills updated.