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Crypto Card Product Manager

Confidential
Dubai, UAE
fulltime
Mid-Senior
2 days ago
Product StrategyRoadmap PlanningMarket ResearchUser Story MappingAgile MethodologiesJira
Free

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Overview

  • [About the company]
  • We are a global crypto exchange building the next generation of digital asset access.
  • Our products connect millions of users with trading, payments, and wealth tools across global markets.
  • The team operates with high autonomy, clear ownership, and a bias toward people who can turn ambiguous business problems into durable product systems.
  • [About This Role]
  • Card product has cleared the hardest part: the issuance channel is live, the first users are spending, and the core transaction loop works.
  • The question now is whether we build a product matrix that cardholders actually reach for — or stay at MVP.
  • You're joining at the moment the roadmap opens up: virtual, physical, co-branded, tiered — and you'll decide what gets built, in what order, and why.
  • In 12 months, you'll have shipped at least one new SKU, moved the activation and retention numbers from acceptable to strong, and built the data layer that tells us where the next product opportunity lives.
  • This is one of the few roles where traditional card issuance depth and crypto-native product thinking are both genuinely required — and both genuinely valued.
  • [What you'll do]
  • do]Own the evolution from single card to product matrix — define the SKU roadmap across virtual, physical, and tiered cards, with a clear target user, benefit structure, and unit economics model for
  • eachMap and improve the full cardholder lifecycle: application, KYC, issuance, activation, first spend, repeat use, and upgrade — own the conversion rate at every stage of the fu
  • nnelDrive product collaboration with issuing banks, card networks (Visa/Mastercard), and BIN sponsors — turn external dependencies into product capabilities instead of letting external timelines set your roa
  • dmapWork with risk to tune transaction authorisation and anti-fraud strategy, holding the balance between chargeback rate, fraud rate, and user experience while staying directly accountable to per-card ma
  • rginBuild the spending insights layer — MCC distribution, top merchants, cross-border share, crypto-to-fiat conversion timing — and use it to surface the next product bets: cashback, subscriptions, cross-border packaging, rewards
  • [What you'll bring]

Must-haves

  • havesHas owned a card product end-to-end — understands where authorisation, clearing, settlement, and refund each break down, not just what the
  • y areKnows the commercial model from the inside: cost structure, interchange economics, FX markup — and can sit across the table from a BIN sponsor or issuing bank without needing a trans
  • latorHas navigated compliance constraints and still shipped — finds the workable path between what users want and what regulation allows, rather than letting a compliance note become a project obi
  • tuaryPulls insights independently from raw spending data — MCC patterns, conversion drop-off points, cohort behaviour — before the anomaly shows up in a dashboard

Strong-to-haves

  • havesBackground in crypto card products, neobank card issuance (Revolut, Wise, Airwallex), or traditional network-side product roles (Visa/Mastercard programme manage
  • ment)Has launched a card product in a new market where regulatory and banking relationships had to be built from sc
  • ratchHas designed a rewards or cashback programme with a real P&L attached, not just a feature spec

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