Credit Controller
Role Overview
Manage premium collections and stakeholder coordination, ensuring timely client collections, leading escalations, and improving credit-control measurement matrices.
Key Skills for This Role
Full Job Posting
About the Role
Manage premium collections and stakeholder coordination, ensuring timely client collections, leading escalations, and improving credit-control measurement matrices.
Key Responsibilities
- Request insurer statements and ensure client premium collections are completed promptly.
- Follow up with clients to secure timely collections and prevent cancellation notices, suspensions, or policy interruptions.
- Update insurers and broking teams on collection status and expected remittances.
- Resolve escalations from clients, insurers, and internal teams promptly and professionally.
- Request and manage Receipt Vouchers from insurers and share them with clients and internal departments.
- Respond to client, sales-team, and internal queries about premium status and account balances.
- Meet with Brokers and Sales to review outstanding premiums, align priorities, and clear aged balances.
- Support process improvements, enhance collection tracking, and ensure adherence to internal controls.
- Report monthly and ad hoc on outstanding brokerages and premiums to senior management and stakeholders.
- Handle other ad hoc credit-control tasks.
Qualifications
- Professional degree in Finance, Accounting, Business, or a related field.
- 5+ years of experience in credit control, accounts receivable, or relevant insurance experience.
- Strong reconciliation and account-management skills, including the ability to handle complex, multi-party accounts.
- Excellent communication, negotiation, and stakeholder-management abilities.
- High attention to detail, strong ownership mindset, and ability to perform under pressure.
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