Credit Controller

Role overview

Key responsibilities

• Assess customer creditworthiness using credit information, financial statements, and payment history.
• Set and monitor credit limits according to company policies and approved risk guidelines.
• Follow up on outstanding invoices through calls, emails, and other appropriate channels.
• Monitor accounts and aging reports for overdue payments and credit risks.
• Coordinate with sales and finance to resolve billing discrepancies, credit notes, pricing issues, and customer disputes.
• Negotiate customer payment plans where required while protecting company interests.
• Allocate payments accurately and maintain current accounts receivable records.
• Monitor customer balances and credit-limit compliance.
• Prepare weekly and monthly collections, receivables, overdue-account, bad-debt, and disputed-invoice reports.
• Update management and forecast cash flow based on expected collections.
• Ensure compliance with credit policies, financial procedures, and applicable accounting regulations.
• Identify high-risk or severely delinquent accounts and recommend recovery or legal action with management and legal counsel.

Additional coordination and improvement duties

• Work with sales and commercial teams to keep orders within approved credit limits and payment terms.
• Coordinate with warehouse, logistics, sales, and finance to resolve delivery, invoice, return, and customer-claim issues.
• Maintain customer relationships while ensuring timely collection of receivables.
• Identify improvements to credit control and collections processes and reduce overdue receivables.

Key requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 3–5 years of credit control, accounts receivable, or collections experience.
• Food trading, FMCG, distribution, or wholesale experience is preferred.
• Understanding of credit management, customer accounts, payment terms, and receivables aging.
• Strong negotiation, communication, and customer relationship management skills.
• Proficiency in ERP/accounting software and MS Excel.
• Strong analytical and problem-solving abilities; detail-oriented, accurate, and disciplined in follow-up.
• Ability to work effectively with sales, finance, warehouse, and logistics teams.

Compensation

• Pay is listed as AED 6,000–8,000 per month.

Workplace

• Work location is in person.