Coordinator (Female – Russian Speaker Preferred)

Overview

Key Responsibilitiesdriver Coordination

• Ensure the safe and efficient movement of vehicles and proper passenger-to-vehicle allocation.
• Ensure all drivers report for duty at least 10 minutes before their shift starts.
• Monitor trip acceptance, departure, and arrival times, addressing any delays that may impact operations or client satisfaction.
• Coordinate daily driver deployment in collaboration with the Operations Supervisor.
• Identify training requirements and recommend development opportunities for drivers.
• Investigate and resolve driver-related complaints in coordination with the Supervisor and clients.
• Identify high-performing drivers for future promotion opportunities and recommend them to management.
• Motivate drivers to improve productivity, performance, and engagement.
• Ensure compliance with all driver KPIs and operational standards.
• Escalate operational issues to the Supervisor as required.

Fleet Management

• Conduct daily vehicle inspections before and after duty to ensure all fleet vehicles are free from damage.
• Follow and complete vehicle inspection checklists accurately.
• Report and document any fleet misuse or vehicle-related concerns.
• Monitor all driver trips to ensure timely client arrivals.
• Track fleet movements and routes using the fleet management system during the shift.

Administrative Responsibilities

• Conduct daily driver grooming audits and submit reports to the Operations Manager.
• Perform daily fleet inspections and maintain proper records.
• Ensure complete and documented vehicle handovers between drivers, including signatures and supporting documentation.
• Maintain accurate operational records and reports.

Client Management

• Ensure clients receive exceptional service at all times.
• Focus on customer satisfaction through effective supervision of drivers and fleet operations.
• Respond professionally and accurately to client inquiries and report requests.
• Ensure all service levels are achieved according to client agreements and operational requirements.

Qualifications & Skillseducation

• High School Diploma or equivalent qualification required.

Experience

• Minimum 3–4 years of hands-on experience in chauffeur services operations, transportation operations, fleet coordination, or a similar role.
• Aviation or airport operations experience is an advantage.

Skills & Competencies

• Strong leadership and team coordination abilities.
• Active listening and excellent communication skills.
• Strong customer service orientation.
• Adaptability and ability to multitask in a fast-paced environment.
• Excellent conflict resolution and problem-solving skills.
• Strong organizational and reporting skills.
• Ability to work under pressure and manage operational priorities effectively.

Language Requirements

• Fluent English is required.
• Russian language proficiency is highly preferred.