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Coordinator, Inland Delivery Team

Hapag-Lloyd
Vancouver, CAN
Mid
Hybrid
Discovered 1 weeks ago
Communication

Full Job Posting

Qualifications

  • Due to the global nature of the role, excellent command of written and spoken English is required. French would be an asset.
  • Must be legally eligible to work in Canada
  • Strong customer service orientation with professional communication skills.
  • Collaborative and team-oriented mindset.
  • Working knowledge of MS Office and CRM systems.
  • Ability to manage expectations and deliver on quality promises.
  • Proactive approach to customer inquiries and problem-solving.
  • Attention to detail and accuracy in documentation.
  • Experience in logistics or a related field is preferred.
  • Strong organizational skills and the ability to multi-task.
  • Willingness to learn and adapt to new systems and processes.

Responsibilities

  • Deliver high-quality service to customer requests, meeting daily KPIs, via various communication channels.
  • Facilitate cargo release processes, including customs clearance and inspection notifications.
  • Produce accurate documentation, delivery instructions, and execute work orders promptly.
  • Coordinate cost-effective cargo movements, ensuring timely deliveries.
  • Create work orders for import/export cargo within 24 hours of announcement.
  • Trace cargo to its destination and ensure prompt delivery.
  • Prepare cargo release documentation and support customers with accurate information.
  • Ensure compliance with laws regarding Hazmat, Heavy/Overweight, and Out-of-Gauge cargo.
  • Verify invoices and work orders, making necessary corrections.
  • Evaluate carrier performance and manage transport exceptions.

Preferred Qualifications

  • Experience in logistics or a related field is preferred.

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