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Contract Program Support Manager (Contingent Upon Contract Award)

Contracting Resources Group
Washington, USA
Full-time
Manager
Onsite
Discovered 1 weeks ago
power-bisharepoint

Full Job Posting

Key Responsibilities

  • The position requires performing program management activities, including (but not limited to) the following:
  • Providing overall management and oversight of contractor personnel and assigned program activities to ensure compliance with contractual requirements, performance standards, schedules, budgets, and quality expectations.
  • Planning, executing, monitoring, and coordinating program tasks and activities from initiation through completion, ensuring timely and effective delivery of services.
  • Managing contractor staffing assignments, work schedules, resource allocations, personnel performance, and workload distribution to support operational requirements and maintain service continuity.
  • Developing, implementing, and maintaining program management plans, staffing plans, communications plans, quality management plans, and associated performance documentation.
  • Coordinating workforce recruitment, onboarding, training, retention, and personnel replacement activities to maintain qualified staffing levels and meet evolving mission requirements.
  • Monitoring program budgets, resource utilization, costs, schedules, and performance to ensure efficient operations and compliance with contractual obligations.
  • Identifying and assessing program risks, operational challenges, staffing constraints, and performance deficiencies; developing and implementing mitigation strategies and corrective actions.
  • Applying Quality Management System principles and ISO 9001 standards to monitor service delivery, maintain compliance, and promote continuous performance improvement.
  • Reviewing work discrepancies, evaluating root causes, implementing corrective measures, and monitoring outcomes to prevent recurrence and improve operational efficiency.
  • Collaborating with Government stakeholders, program leadership, and cross-functional teams to establish priorities, coordinate requirements, resolve issues, and ensure alignment with mission objectives.
  • Developing strategic plans, program roadmaps, milestones, and performance measures to support effective execution and achievement of organizational goals.
  • Preparing and submitting monthly progress reports, program status updates, staffing information, risk assessments, and performance metrics to support Government oversight and decision-making.
  • Establishing and monitoring key performance indicators (KPIs), quality measures, and other management tools to assess productivity, service delivery, and program effectiveness.
  • Supporting the development and implementation of dashboards, performance reporting, and data-driven recommendations to identify trends, improve resource utilization, and enhance operational outcomes.
  • Promoting continuous service delivery improvement through process analysis, standardized procedures, lessons learned, and implementation of recognized program management best practices.
  • Supporting workforce development, employee training, knowledge transfer, and change management initiatives to enhance team capabilities and adapt to evolving requirements.
  • Ensuring contractor personnel comply with applicable Government policies, security requirements, standards of conduct, internal controls, and procedures for protecting sensitive information and Personally Identifiable Information (PII).
  • Maintaining effective communication with CRG leadership, Government representatives, and contractor personnel regarding program objectives, policies, performance expectations, operational changes, and emerging requirements.
  • Supporting contract transition activities, including personnel coordination, continuity planning, knowledge transfer, and implementation of established transition requirements.
  • Performing other program management and related duties as assigned.

Basic Qualifications

  • Minimum eight (8) years of specific experience as a Program Manager.
  • Master's degree in a related field or twelve (12) years of experience.
  • Project Management Professional (PMP) certification required.
  • Active SECRET personnel security clearance required.
  • Demonstrated experience managing federal programs, contractor personnel, operational activities, and multiple concurrent tasks or projects.
  • Experience developing and implementing program management plans, monitoring performance, and managing budgets, schedules, staffing, and resources.
  • Demonstrated experience identifying program risks, implementing mitigation strategies, resolving operational challenges, and executing corrective actions.
  • Proven leadership and personnel management abilities, including staff supervision, performance monitoring, workload coordination, and conflict resolution.
  • Experience implementing process improvements and maintaining high standards of service delivery in complex operational environments.
  • Strong organizational, analytical, problem-solving, and decision-making skills.
  • Excellent written and oral communication skills, including experience preparing management reports, briefing leadership, and communicating with Government stakeholders.
  • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
  • Ability to work effectively with Government representatives, senior leadership, and multidisciplinary teams while managing competing priorities and deadlines.
  • Additional Qualifications:
  • Previous experience supporting the U.S. Department of State, Bureau of Consular Affairs, or other federal agencies with large-scale professional services requirements.
  • Experience managing geographically dispersed personnel or large, multidisciplinary federal contractor teams.
  • Experience developing quality management processes, conducting performance assessments, and applying data-driven approaches to program oversight.
  • Experience managing contract transitions, workforce development programs, staffing pipelines, and personnel retention initiatives.
  • Familiarity with federal contract administration, performance-based service requirements, and Government reporting expectations.
  • Proficiency with Microsoft Project, Visio, Power BI, SharePoint, and related program management and reporting tools.
  • Ability to establish productive relationships with Government stakeholders and provide solutions-oriented leadership in a dynamic operational environment.
  • Primary Location: Washington, DC (Primarily On-site)

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