Contract Administrator

Embraer Defense & Security

Purpose Of The Role

Main Tasks & Responsibilities

• Participate in sales proposal activity, draft and negotiate sales contracts, and evaluate and determine the most cost-effective and efficient approach to fulfilling the customers’ requests.
• Utilize SalesForce database for document creation and account management
• Comply, through coordination with the Configuration Specialists with contractual obligations and milestones that are critical to the contract, including but not limited to configuration deadlines, pricing policies, delivery schedule, trade-ins, and post-delivery commitments. Communicate to management any deviations from the established guidelines.
• Continue to develop and nurture the relationship between Embraer and the customer at all stages of the contract negotiation to ensure customer satisfaction and enhance the customers’ perception of Embraer.
• Act as the customers’ representative during the negotiation process, providing technical coordination for the customer with other Embraer departments.
• SAP related activities
• Compliance agent support
• Expand learning and skill base to a wide variety of job skills and personal competencies, including those necessary for succeeding in a team-based environment.
• Collects information from the negotiator and adapts the contract from the existing template / master.
• Develops and monitors contracts' follow up via the contracts database (Doccon).
• Interface with the Legal Department.
• Ensures the signing of the contract in accordance with the existing procedures.
• Notifies the internal departments of the existence of new contracts and their main conditions (billing, payment, balance).
• Ensures accuracy of customer invoicing.
• Forwards invoicing information (monthly reporting) to internal and suppliers’ finance departments.
• Analyzes invoice-related disputes and reports to line manager and/or Finance department.
• Ensures and monitors the contract results (Gross Margin, revenue) Participates to the continuous improvement projects of his/her cell.

• Chair Evaluation Meeting (Customers)

• Ensure the Contract Phase Out
• Escalation calculations
• Perform an advanced interpretation of the contract's rights and obligations.
• Manages issues resulting of the application of contractual terms.
• Anticipates issues before contract's execution.
• Analyses and compares commercial offers.
• Propose improvements of the commercial policy.
• Participates in the development of operational & administrative processes.
• Conducts reviews of procedures in order to optimize them.
• Develop templates / masters.
• Produces, analyses, issues and presents any relevant KPI related to contract performance, customer satisfaction and contract profitability
• Develops new concepts and tools for analysis in order to increase performance.
• Contributes to the commercial policy.
• Recognized as a "reference" for the contract's obligations & regulations.
• Performs a benchmark in the market in order to present the "best practices"
• Takes the necessary actions toward "operational team" regarding the recurring issues.
• Ensures profitability of the contract during implementation.
• Takes initiatives to reduce costs.
• Manages complex disputes.
• Can make commercial concessions (agreed with management).

Profile Of The Suitable Candidate

• Comprehension and understanding of broad practices associated within the field assigned.
• Applies these understandings in the completion of moderately complex work assignments.MS Office (Word, Excel, Power Point and Access), Internet Explorer, Lotus Notes, SAP and SalesForce.com experience is desirable.
• Excellent verbal and written communication skills.
• Interpersonal skills: relates well to all kinds of people, builds effective relationships, uses diplomacy and tact.
• Organized, prepared, yet flexible.
• Excellent language skills in English is a must, basic (or higher) proficiency in Portuguese language is a plus.
• Commitment to company values and complies with department norms, policies, directives, and procedures.
• Incorporates Lean and P3E processes and concepts into daily activities.
• Strive for continuous improvement to processes and procedures.
• Honors and protects confidential and proprietary documents and information.
• Satisfies work schedule requirements