Concierge
Role Overview
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities..
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Full Job Posting
Requirements
- Previous experience in a Concierge, or similar guest-facing role, preferably within a luxury hotel environment
- Strong communication and interpersonal skills with a warm, professional, and guest-focused approach
- Well-presented, confident, and service-oriented with a strong attention to detail
Full Job Posting
Company Description:
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description:
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities..
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Qualifications:
- Previous experience in a Concierge, or similar guest-facing role, preferably within a luxury hotel environment
- Strong communication and interpersonal skills with a warm, professional, and guest-focused approach
- Well-presented, confident, and service-oriented with a strong attention to detail
About Accor
Global hospitality group managing a vast network of hotel brands.
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