Concierge
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Key skills for this role
About the Role
Infinity Lifestyle Management & Concierge is a Dubai-based lifestyle management and concierge company delivering premium concierge, front desk, and resident support services for luxury residential, corporate, and hospitality environments.
Key Skills for This Role
Full Job Posting
Company Description
Infinity Lifestyle Management & Concierge is a Dubai-based lifestyle management and concierge company delivering premium concierge, front desk, and resident support services for luxury residential, corporate, and hospitality environments.
We focus on creating seamless service experiences through professionalism, discretion, attention to detail, and a strong hospitality mindset.
Role Description
We are hiring
Concierge / Receptionist
candidates for a luxury residential tower in Dubai.
This is a full-time, on-site role. The Concierge / Receptionist will be responsible for delivering a professional front desk and resident service experience, including welcoming residents and guests, handling calls and emails, managing resident requests, coordinating with property management and facilities teams, handling packages and deliveries, assisting with amenity bookings, and ensuring smooth daily front desk operations.
The ideal candidate should have previous experience working in a
residential tower, commercial tower, hotel, serviced residence, or premium hospitality environment
.
Previous hotel experience will be considered a strong advantage.
Experience
coordinating with facilities management, maintenance teams, or property management teams will also be an advantage.
Key Responsibilities
- Welcome and assist residents, visitors, and guests in a professional and courteous manner
- Manage front desk operations, calls, emails, and resident enquiries
- Receive, store, track, and notify residents of package and delivery arrivals
- Assist with amenity bookings and resident service requests
- Coordinate maintenance, housekeeping, laundry, transportation, and other service requests when required
- Escalate resident complaints or operational issues to the relevant department
- Liaise between residents, property management, security, and facilities teams
- Maintain accurate handover notes, logs, reports, and service records
- Support move-in coordination, resident orientation, and general tenant support
- Provide local recommendations, restaurant bookings, taxi/chauffeur coordination, and general concierge assistance
- Maintain a polished, professional appearance and uphold luxury service standards at all times
Qualifications
- Previous experience as a Concierge, Receptionist, Front Desk Agent, Guest Relations Agent, Facilities Coordinator, or Customer Service Representative
- Experience in a residential tower, commercial tower, hotel, serviced apartment, or hospitality environment
- Strong communication skills in English; additional languages are an advantage
- Excellent grooming, presentation, and professional etiquette
- Strong customer service and problem-solving skills
- Ability to remain calm, polite, and professional under pressure
- Good computer skills and ability to maintain logs, reports, and records
- Knowledge of Dubai, luxury lifestyle services, restaurants, transport, and local attractions is an advantage
- Previous facilities management or property management coordination experience is a plus
Preferred Candidate Profile
- Hospitality-minded and service-driven
- Hotel/hospitality Experienced
- Presentable, reliable, and proactive
- Comfortable working in a luxury residential environment
- Able to coordinate with multiple departments and vendors
- Strong sense of responsibility, confidentiality, and attention to detail
Employment Type
Full-time, on-site
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