Senior Operations Coordinator
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Key skills for this role
About the Role
Infinity Lifestyle Management & Concierge (ILMC) is a lifestyle management and concierge company that delivers personalized solutions to individuals, families, and businesses. The team focuses on simplifying daily life by managing schedules, errands, and tasks in a highly professional and efficient manner.
Key Skills for This Role
Full Job Posting
Company Description
Infinity Lifestyle Management & Concierge (ILMC) is a lifestyle management and concierge company that delivers personalized solutions to individuals, families, and businesses.
The team focuses on simplifying daily life by managing schedules, errands, and tasks in a highly professional and efficient manner.
ILMC’s services are designed to reduce the time clients spend on essential but time-consuming activities, giving them more quality time for family, friends, and personal interests.
By closely understanding each client’s unique needs, ILMC offers a broad range of tailored services that support a smoother, more enjoyable lifestyle.
The company is committed to going above and beyond to provide reliable, discreet, and high-quality concierge support.
Role Description
We are urgently hiring a
Back Office Operations Coordinator
in Dubai.
This is not a junior admin role.
We are looking for someone with strong Dubai work experience who can support fast-moving daily operations, coordinate between management, staff, vendors, clients, and service partners, and ensure tasks are followed up until completion.
The ideal candidate must be confident with computers, fast in communication, organized with trackers and documents, and able to work under pressure without constant supervision.
Responsibilities
Coordinate daily back-office operations and service requests
Follow up with staff, vendors, clients, and management
Maintain trackers, schedules, reports, and operational documents
Handle email, WhatsApp, calls, and client/service communication
Support recruitment, onboarding, staff documentation, and admin tasks
Track pending matters and ensure tasks are closed on time
Coordinate travel, concierge, hospitality, and service-related requests
Keep operations organized, updated, and moving efficiently
Requirements
More than
5 years of Dubai work experience
Strong computer skills: Excel, Word, email, WhatsApp, and online tools
Experience
in operations coordination, admin support, hospitality, concierge, facilities, manpower, travel, customer service, or service-based companies
Strong follow-up and communication skills
Able to multitask and work under pressure
Organized, detail-oriented, and responsible
Must be based in Dubai
Able to work
6 days a week
Immediate joiners preferred
Qualifications
- Strong operations management skills, with experience coordinating day-to-day activities, workflows, and service delivery in a fast-paced environment.
- Excellent communication and customer service skills, with the ability to build trust, manage expectations, and respond professionally to diverse client needs.
- Proficient analytical skills to interpret data, identify trends, improve processes, and support decision-making.
- Solid administrative assistance capabilities, including scheduling, documentation, record-keeping, and use of productivity tools.
- Proven experience in hospitality, concierge services, lifestyle management, or a related service-focused industry is highly beneficial.
- Strong organizational skills, attention to detail, and the ability to prioritize and manage multiple requests simultaneously.
- Comfort with technology, including CRM systems, scheduling software, and standard office applications.
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred, or equivalent relevant experience.
- Ability to work on-site in Dubai and maintain a client-focused, professional, and discreet approach at all times.
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