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Concierge

EDITION
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 3 weeks ago
Guest serviceGuest request handlingReservation and transportation arrangementsLocal area and property informationTelephone and message handlingGuest issue resolution and follow-up

Full Job Posting

Position summary

Concierge role in Rooms & Guest Services Operations at EDITION in Abu Dhabi.

The position is full time, non-management and not remote.

Position responsibilities

  • Arrange guest services such as transportation, reservations and dry cleaning, and follow up on special requests.
  • Provide information about the property, nearby amenities, events and activities.
  • Answer, document and process guest calls, messages, requests and concerns; coordinate with other departments to resolve issues.
  • Review shift logs and daily memos, and record relevant information in logbooks.
  • Monitor club lounge seating, service, safety and guest well-being.
  • Report accidents, injuries and unsafe conditions; complete safety training and certifications.
  • Follow company policies, protect confidential information and company assets, maintain a professional appearance and meet quality standards.
  • Welcome guests, anticipate service needs, assist people with disabilities and communicate professionally with guests and colleagues.
  • Support team goals, listen and respond to employee concerns, and perform other reasonable duties requested by supervisors.
  • Stand, sit or walk for extended periods and move objects weighing up to 10 pounds without assistance.

Preferred qualifications

  • High school diploma or GED equivalent is preferred.
  • No related work experience or supervisory experience is required.
  • No license or certification is specified.

Workplace and schedule

  • The posting states that the role is not remote.
  • Schedule is full time.

About EDITION

EDITION describes itself as a boutique hotel brand within Marriott International, emphasizing individualized service and a distinctive guest experience.

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