Compliance Manager (Arabic Speaker)

Overview

Responsibilities

• Complaint handling, customer service standards, and conflict resolution.
• Serve as the primary point of contact for customer complaints and escalated issues.
• Receive, acknowledge, investigate, and resolve customer complaints within established service levels.
• Review complaints objectively and ensure resolutions are fair, consistent, and supported by evidence.
• Coordinate with internal departments (Sales, Customer Service, Finance, Legal, Compliance, Collections, Property Management, and Technical teams) to obtain information and resolve issues.
• Ensure compliance with applicable laws, regulations, and company policies when handling complaints.
• Maintain accurate records of all complaints, investigations, correspondence, and resolutions.
• Ensure customers receive timely updates throughout the complaint resolution process.
• Manage escalated complaints involving senior management, regulatory authorities, or legal representatives.
• Support mediation and dispute resolution to achieve mutually acceptable outcomes where possible.
• Monitor compliance with internal response timelines and customer service KPIs.
• Ensure confidentiality and proper handling of customer information.

Qualifications

• Bachelor's degree in Law, Business Administration, Compliance, Risk Management, Finance, or a related field.
• Minimum **5 years of compliance experience in the UAE**.
• Previous experience managing customer complaints, regulatory compliance, or dispute resolution.
• Experience working within highly regulated industries such as Real Estate, Financial Services, Banking, Insurance, or similar sectors is preferred.
• Professional certifications such as CAMS, CRCM, ICA, or other compliance certifications are an advantage.

What We Provide

• Competitive salary as per the market.
• Official employment under UAE Labour Law.
• Employment visa and medical insurance.
• Modern office and friendly environment at work.