Community Services Supervisor

About the Department

Position Duties

• Leadership & Strategic Direction • Lead, mentor, and empower staff to maintain a high-performing, collaborative team culture. • Develop policies, procedures, work plans, performance measures, and long-range strategies for rental and scheduling programs, including athletic field allocation, and special events. • Navigate political and organizational dynamics with professionalism, clarity, and sound judgment. Operational Oversight • Oversee daily operations of the Parks Scheduling Office to ensure accurate, fair, and transparent permitting for parks, facilities, athletic fields, and vendor programs. • Supervise teams responsible for customer service, facility rentals, scheduling, and community event support. • Maintain scheduling databases and ensure efficient fee collection and reservation management. Facility & Contract Management • Coordinate facility and service needs with Resource Management, Recreation staff, the Bellevue School District, and regional partners. • Manage 3 rd party rental contractor at Robinswood House and seasonal park vendor program. • Align scheduling demands with maintenance capabilities to ensure high quality community access to parks and facilities. Special Events Leadership • Serve as a key representative and Chair on the Citywide Special Events Committee. • Lead and oversee permitting for community events, ensuring safety, regulatory compliance, and high quality experiences for participants. • Guide staff and event organizers through planning processes, applying event management principles to support successful, inclusive, and culturally responsive events. • Manage and resolve concerns and complaints associated with Special Event Committee authorized events. • Strengthen Bellevue’s economic vitality and sense of community through strategic and thoughtful event planning and coordination. Community & Interdepartmental Collaboration • Build and maintain strong partnerships with community groups, city departments, schools, and regional agencies. • Provide program information and expertise to elected officials, city leadership, and community members. • Participate on cross-departmental teams supporting strategic citywide initiatives and collaborative problem-solving. Budget, Administration & Marketing • Develop, monitor, and manage program budgets; track revenue and expenditures; research and recommend pricing structures. • Research industry trends and recommend program enhancements and operational improvements. • Develop marketing and promotional materials to support public awareness and engagement. Supervision Received and Exercised • Works under the general supervision of the Parks & Community Services Manager. • Exercises supervision over program coordinators, administrative support staff, partially benefited staff, and volunteers as assigned.
• Leadership & Strategic Direction • Lead, mentor, and empower staff to maintain a high-performing, collaborative team culture. • Develop policies, procedures, work plans, performance measures, and long-range strategies for rental and scheduling programs, including athletic field allocation, and special events. • Navigate political and organizational dynamics with professionalism, clarity, and sound judgment.
• Operational Oversight • Oversee daily operations of the Parks Scheduling Office to ensure accurate, fair, and transparent permitting for parks, facilities, athletic fields, and vendor programs. • Supervise teams responsible for customer service, facility rentals, scheduling, and community event support. • Maintain scheduling databases and ensure efficient fee collection and reservation management.
• Facility & Contract Management • Coordinate facility and service needs with Resource Management, Recreation staff, the Bellevue School District, and regional partners. • Manage 3 rd party rental contractor at Robinswood House and seasonal park vendor program. • Align scheduling demands with maintenance capabilities to ensure high quality community access to parks and facilities.
• Special Events Leadership • Serve as a key representative and Chair on the Citywide Special Events Committee. • Lead and oversee permitting for community events, ensuring safety, regulatory compliance, and high quality experiences for participants. • Guide staff and event organizers through planning processes, applying event management principles to support successful, inclusive, and culturally responsive events. • Manage and resolve concerns and complaints associated with Special Event Committee authorized events. • Strengthen Bellevue’s economic vitality and sense of community through strategic and thoughtful event planning and coordination.
• Community & Interdepartmental Collaboration • Build and maintain strong partnerships with community groups, city departments, schools, and regional agencies. • Provide program information and expertise to elected officials, city leadership, and community members. • Participate on cross-departmental teams supporting strategic citywide initiatives and collaborative problem-solving.
• Budget, Administration & Marketing • Develop, monitor, and manage program budgets; track revenue and expenditures; research and recommend pricing structures. • Research industry trends and recommend program enhancements and operational improvements. • Develop marketing and promotional materials to support public awareness and engagement.

Supervision Received and Exercised

Minimum Qualifications

• Education and Experience Requirements Graduation from an accredited four-year college or university with a degree in recreation, business, or related field(s). Five or more years of progressively responsible experience in recreation programming, program management, and supervisory work. Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Experience with athletic field scheduling, park site rentals, coordinating special events, and facility rentals. Candidate must successfully pass a criminal background check prior to being hired. Knowledge, Skills, and Abilities Considerable knowledge of the methods and procedures of budget development and control. Ability to analyze programs and services for short- and long-range planning purposes. Ability to relate and work with a broad and varied population. Ability to interpret and apply policies and procedures in ambiguous situations. Excellent interpersonal, oral, and written communication skills; skill in public speaking, negotiating, conflict resolution, and customer service. Experience preparing reports and presentations for City Council, agencies, citizens, and business groups. Knowledge of principles and practices of effective employee management, motivation, and development. Excellent working knowledge of databases (permitting and recreation software), word-processing, spreadsheets, SharePoint, and other relevant applications. A demonstrated commitment to ongoing learning related to diversity, equity, and inclusion, and to applying these principles in your work.”

Education and Experience Requirements

• Graduation from an accredited four-year college or university with a degree in recreation, business, or related field(s).
• Five or more years of progressively responsible experience in recreation programming, program management, and supervisory work.
• Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• Experience with athletic field scheduling, park site rentals, coordinating special events, and facility rentals.
• Candidate must successfully pass a criminal background check prior to being hired.

Knowledge, Skills, and Abilities

• Considerable knowledge of the methods and procedures of budget development and control.
• Ability to analyze programs and services for short- and long-range planning purposes.
• Ability to relate and work with a broad and varied population.
• Ability to interpret and apply policies and procedures in ambiguous situations.
• Excellent interpersonal, oral, and written communication skills; skill in public speaking, negotiating, conflict resolution, and customer service.
• Experience preparing reports and presentations for City Council, agencies, citizens, and business groups.
• Knowledge of principles and practices of effective employee management, motivation, and development.
• Excellent working knowledge of databases (permitting and recreation software), word-processing, spreadsheets, SharePoint, and other relevant applications.
• A demonstrated commitment to ongoing learning related to diversity, equity, and inclusion, and to applying these principles in your work.”

Other Qualifications

• Physical Demands Work involves walking, talking, hearing, using hands to handle, feel, or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required include close vision and the ability to adjust focus. May be required to push, pull, lift, and/or carry up to 40 pounds. Noise level is usually moderately quiet. Work may require climbing, balancing, bending, stooping, kneeling, crouching, or crawling. Work may occur outdoors in various weather conditions. FLEXIBLE/HYBRID WORKING A hybrid work schedule is available for this position after an orientation period. Full-time remote work is not an available option. Once hired, employees must reside in the State of Washington and within reasonable commuting distance to Bellevue City Hall.

Physical Demands

FLEXIBLE/HYBRID WORKING

Benefits

• The City of Bellevue offers employees a comprehensive benefits package providing choice, flexibility, and value! Please Note: Seasonal, part-time, and variable employees are not eligible for the below benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT 2) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan and any other benefits as required by law. The following summary applies to fully benefited positions: Medical Employees are offered a choice of medical coverage through the City's self-insured Preferred Provider Organization (PPO) plan or Kaiser Permanente (HMO). Dental Employees are offered a choice of two dental carriers with plans that offer regular checkups, x-rays, fillings, and crowns. Orthodontia is available through one of the carriers. Vision Employees are offered a choice of vision coverage through an annual exam-only plan or a buy-up plan which includes an annual eye exam and hardware coverage. Retirement Plans - Employees are offered three retirement plans: Washington State Department of Retirement Systems (DRS): Mandatory participation (PERS, LEOFF or PSERS), depending upon eligibility. City of Bellevue Municipal Employee's Benefit Trust (MEBT): Optional participation in this 401(k) retirement savings plan with employer match contributions that vest on a 3-year schedule. Deferred Compensation Program (457 DCP): Optional participation in the supplemental Deferred Compensation Program also administered by DRS that allows tax-deferred savings into a variety of investments options. Other benefits include: More detailed information about our employee benefits is available at https://c2mb.ajg.com/cityofbellevue Flexible Spending Accounts (FSAs) Life/Accidental Death and Dismemberment (AD&D) Insurance Long Term Disability (LTD) Survivor Income Employee Assistance Program (EAP) 11 observed holidays per year plus 2 additional personal holidays, vacation (standard accrual of 12 days a year), and sick leave (accumulated at the rate of one day per month) An ORCA Card bus pass On-site fitness center, and self service food/coffee options Career development and training programs Tuition Reimbursement Program Employee Resource Groups (ERGs) Paydays - The City of Bellevue pays employees on the 8th and the 23rd of each month (24 pay periods per year). Please note: The City of Bellevue does not participate in the Social Security Administration (SSA) program and employees do not earn social security credits. The mandatory DRS retirement pension plan provides the required social security replacement plan. NOTE : This is a brief summary of the benefit programs for the City's non-represented employees. Every effort has been made to ensure its accuracy. Benefits for employees represented by a collective bargaining agreement (CBA) may have different benefits. If any information on this document conflicts with the provisions of a CBA, the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
• The City of Bellevue offers employees a comprehensive benefits package providing choice, flexibility, and value! Please Note: Seasonal, part-time, and variable employees are not eligible for the below benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT 2) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan and any other benefits as required by law. The following summary applies to fully benefited positions: Medical Employees are offered a choice of medical coverage through the City's self-insured Preferred Provider Organization (PPO) plan or Kaiser Permanente (HMO). Dental Employees are offered a choice of two dental carriers with plans that offer regular checkups, x-rays, fillings, and crowns. Orthodontia is available through one of the carriers. Vision Employees are offered a choice of vision coverage through an annual exam-only plan or a buy-up plan which includes an annual eye exam and hardware coverage. Retirement Plans - Employees are offered three retirement plans:
• Washington State Department of Retirement Systems (DRS): Mandatory participation (PERS, LEOFF or PSERS), depending upon eligibility.
• City of Bellevue Municipal Employee's Benefit Trust (MEBT): Optional participation in this 401(k) retirement savings plan with employer match contributions that vest on a 3-year schedule.
• Deferred Compensation Program (457 DCP): Optional participation in the supplemental Deferred Compensation Program also administered by DRS that allows tax-deferred savings into a variety of investments options.
• Flexible Spending Accounts (FSAs)
• Life/Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Survivor Income
• Employee Assistance Program (EAP)
• 11 observed holidays per year plus 2 additional personal holidays, vacation (standard accrual of 12 days a year), and sick leave (accumulated at the rate of one day per month)
• An ORCA Card bus pass
• On-site fitness center, and self service food/coffee options
• Career development and training programs
• Tuition Reimbursement Program
• Employee Resource Groups (ERGs)
• Paydays - The City of Bellevue pays employees on the 8th and the 23rd of each month (24 pay periods per year).
• Please note: The City of Bellevue does not participate in the Social Security Administration (SSA) program and employees do not earn social security credits. The mandatory DRS retirement pension plan provides the required social security replacement plan. NOTE : This is a brief summary of the benefit programs for the City's non-represented employees. Every effort has been made to ensure its accuracy. Benefits for employees represented by a collective bargaining agreement (CBA) may have different benefits. If any information on this document conflicts with the provisions of a CBA, the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

Supplemental Questions