Learning and Development Training Specialist

About the Department

Position Duties

• Coordinates day-to-day administration of the Learning Management System (LMS), Performance Management System, and Tuition Reimbursement Program. Maintains system configuration, permissions, records, content, data, and recurring updates and troubleshoots user or process issues. Coordinates vendor contracts, invoices, payments, service requirements, and stakeholder communications. Develops and delivers citywide orientation, trainings, job aids, training, program communications, and customer support for employees, managers, or participants. Facilitates year-round performance management processes, back-end system set up and training. Manages required training assignments to ensure compliance. Processes and reviews program applications, enrollments, reimbursements, claims, or transactions for compliance with applicable requirements. Coordinates meetings, agendas, materials, reports, audits, and board or committee activities associated with assigned programs. Researches issues, recommends operational improvements, and participates in cross-functional projects and system initiatives. Performs related work as required. This role works under the general direction of a supervisor or manager; exercises independent judgment in decision-making within the context of existing policies, procedures, and precedents. No formal supervisory responsibilities.
• Coordinates day-to-day administration of the Learning Management System (LMS), Performance Management System, and Tuition Reimbursement Program.
• Maintains system configuration, permissions, records, content, data, and recurring updates and troubleshoots user or process issues.
• Coordinates vendor contracts, invoices, payments, service requirements, and stakeholder communications.
• Develops and delivers citywide orientation, trainings, job aids, training, program communications, and customer support for employees, managers, or participants.
• Facilitates year-round performance management processes, back-end system set up and training.
• Manages required training assignments to ensure compliance.
• Processes and reviews program applications, enrollments, reimbursements, claims, or transactions for compliance with applicable requirements.
• Coordinates meetings, agendas, materials, reports, audits, and board or committee activities associated with assigned programs.
• Researches issues, recommends operational improvements, and participates in cross-functional projects and system initiatives.
• Performs related work as required.
• This role works under the general direction of a supervisor or manager; exercises independent judgment in decision-making within the context of existing policies, procedures, and precedents. No formal supervisory responsibilities.

Minimum Qualifications

• Knowledge Human resources program and system administration Applicable policies, contracts, plan requirements, and compliance obligations Vendor, records, data, and transaction management Training, communications, and customer support practices Skills Administering enterprise systems and specialized programs Coordinating vendors, contracts, boards, and stakeholders Troubleshooting processes and maintaining accurate records Developing training, job aids, reports, and communications Abilities Apply complex requirements to individual cases Work independently and recognize issues requiring escalation Protect sensitive information and maintain data accuracy Manage multiple recurring deadlines and projects Education and Experience Bachelor’s degree in human resources, business administration, communications, psychology, or a related field. Three or more years of experience in human resources, system administration, contract administration, learning and development, or related program work is required. Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities may be considered where permitted by City policy.
• Human resources program and system administration
• Applicable policies, contracts, plan requirements, and compliance obligations
• Vendor, records, data, and transaction management
• Training, communications, and customer support practices
• Administering enterprise systems and specialized programs
• Coordinating vendors, contracts, boards, and stakeholders
• Troubleshooting processes and maintaining accurate records
• Developing training, job aids, reports, and communications
• Apply complex requirements to individual cases
• Work independently and recognize issues requiring escalation
• Protect sensitive information and maintain data accuracy
• Manage multiple recurring deadlines and projects
• Bachelor’s degree in human resources, business administration, communications, psychology, or a related field.
• Three or more years of experience in human resources, system administration, contract administration, learning and development, or related program work is required. Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities may be considered where permitted by City policy.

Other Qualifications

• Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves walking, talking, sitting, hearing, using hands to handle, feel, or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color differentiation, and the ability to adjust focus. The employee may be required to push, pull, lift, and/or carry up to 10 pounds. Work may periodically require the employee to climb, balance, bend, stoop, kneel, crouch, and/or crawl. Work Environment The noise level in the work environment is usually moderately quiet while in the office. Work environment is frequently in an office or similar indoor environment. Work may occasionally involve exposure to individuals who are hostile or irate. Flexible/Hybrid Working: A hybrid work schedule is available for this position after an orientation period working in the office after hire. Remote work for this position is subject to department's operational needs and will be discussed with candidates during the selection process. Full-time remote work is not an available option. Once hired, employees must reside in the State of Washington and within reasonable commuting distance to Bellevue City Hall. Community Outreach manager responsible for programming that may include evening and weekends.
• Work involves walking, talking, sitting, hearing, using hands to handle, feel, or operate objects, tools, or controls, and reaching with hands and arms.
• Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color differentiation, and the ability to adjust focus.
• The employee may be required to push, pull, lift, and/or carry up to 10 pounds.
• Work may periodically require the employee to climb, balance, bend, stoop, kneel, crouch, and/or crawl.
• The noise level in the work environment is usually moderately quiet while in the office.
• Work environment is frequently in an office or similar indoor environment.
• Work may occasionally involve exposure to individuals who are hostile or irate.

Benefits

• The City of Bellevue offers employees a comprehensive benefits package providing choice, flexibility, and value! Please Note: Seasonal, part-time, and variable employees are not eligible for the below benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT 2) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan and any other benefits as required by law. The following summary applies to fully benefited positions: Medical Employees are offered a choice of medical coverage through the City's self-insured Preferred Provider Organization (PPO) plan or Kaiser Permanente (HMO). Dental Employees are offered a choice of two dental carriers with plans that offer regular checkups, x-rays, fillings, and crowns. Orthodontia is available through one of the carriers. Vision Employees are offered a choice of vision coverage through an annual exam-only plan or a buy-up plan which includes an annual eye exam and hardware coverage. Retirement Plans - Employees are offered three retirement plans: Washington State Department of Retirement Systems (DRS): Mandatory participation (PERS, LEOFF or PSERS), depending upon eligibility. City of Bellevue Municipal Employee's Benefit Trust (MEBT): Optional participation in this 401(k) retirement savings plan with employer match contributions that vest on a 3-year schedule. Deferred Compensation Program (457 DCP): Optional participation in the supplemental Deferred Compensation Program also administered by DRS that allows tax-deferred savings into a variety of investments options. Other benefits include: More detailed information about our employee benefits is available at https://c2mb.ajg.com/cityofbellevue Flexible Spending Accounts (FSAs) Life/Accidental Death and Dismemberment (AD&D) Insurance Long Term Disability (LTD) Survivor Income Employee Assistance Program (EAP) 11 observed holidays per year plus 2 additional personal holidays, vacation (standard accrual of 12 days a year), and sick leave (accumulated at the rate of one day per month) An ORCA Card bus pass On-site fitness center, and self service food/coffee options Career development and training programs Tuition Reimbursement Program Employee Resource Groups (ERGs) Paydays - The City of Bellevue pays employees on the 8th and the 23rd of each month (24 pay periods per year). Please note: The City of Bellevue does not participate in the Social Security Administration (SSA) program and employees do not earn social security credits. The mandatory DRS retirement pension plan provides the required social security replacement plan. NOTE : This is a brief summary of the benefit programs for the City's non-represented employees. Every effort has been made to ensure its accuracy. Benefits for employees represented by a collective bargaining agreement (CBA) may have different benefits. If any information on this document conflicts with the provisions of a CBA, the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
• The City of Bellevue offers employees a comprehensive benefits package providing choice, flexibility, and value! Please Note: Seasonal, part-time, and variable employees are not eligible for the below benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT 2) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan and any other benefits as required by law. The following summary applies to fully benefited positions: Medical Employees are offered a choice of medical coverage through the City's self-insured Preferred Provider Organization (PPO) plan or Kaiser Permanente (HMO). Dental Employees are offered a choice of two dental carriers with plans that offer regular checkups, x-rays, fillings, and crowns. Orthodontia is available through one of the carriers. Vision Employees are offered a choice of vision coverage through an annual exam-only plan or a buy-up plan which includes an annual eye exam and hardware coverage. Retirement Plans - Employees are offered three retirement plans:
• Washington State Department of Retirement Systems (DRS): Mandatory participation (PERS, LEOFF or PSERS), depending upon eligibility.
• City of Bellevue Municipal Employee's Benefit Trust (MEBT): Optional participation in this 401(k) retirement savings plan with employer match contributions that vest on a 3-year schedule.
• Deferred Compensation Program (457 DCP): Optional participation in the supplemental Deferred Compensation Program also administered by DRS that allows tax-deferred savings into a variety of investments options.
• Flexible Spending Accounts (FSAs)
• Life/Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Survivor Income
• Employee Assistance Program (EAP)
• 11 observed holidays per year plus 2 additional personal holidays, vacation (standard accrual of 12 days a year), and sick leave (accumulated at the rate of one day per month)
• An ORCA Card bus pass
• On-site fitness center, and self service food/coffee options
• Career development and training programs
• Tuition Reimbursement Program
• Employee Resource Groups (ERGs)
• Paydays - The City of Bellevue pays employees on the 8th and the 23rd of each month (24 pay periods per year).
• Please note: The City of Bellevue does not participate in the Social Security Administration (SSA) program and employees do not earn social security credits. The mandatory DRS retirement pension plan provides the required social security replacement plan. NOTE : This is a brief summary of the benefit programs for the City's non-represented employees. Every effort has been made to ensure its accuracy. Benefits for employees represented by a collective bargaining agreement (CBA) may have different benefits. If any information on this document conflicts with the provisions of a CBA, the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

Supplemental Questions