Enterprise Applications Lead

About the Department

Why join our team?

Position Duties

• If this sounds like an exciting opportunity, then you might be a great fit for our Enterprise Applications Lead role. This position is a member of ITD’s Management team and supervises three employees while supporting managing daily operations. The ideal candidate thrives on partnering both internally and externally to achieve operational excellence, support technology innovation and focus on mutually beneficial outcomes. Responsibilities include: Enterprise Platforms & Applications: Primary focus for this role is ensuring a secure and customer-centric approach to enterprise applications management by: Partnering with the Enterprise Solutions manager to support a vision for the team that aligns with the Enterprise Technology Strategic Plan. Lead, coach, and manage performance of a team of 3–4 Senior Systems Analysts, including goal-setting, career development, and workload prioritization to support product teams and applications. Conduct team meetings, 1:1s, and performance reviews; own hiring, onboarding, and resource/capacity planning for the team. Provide technical leadership and guidance to IT professionals supporting core enterprise applications, ensuring operational excellence, stability, and support processes Own the enterprise application roadmap — upgrades, patches, vendor/license management, and continuous improvement of application processes and best practices Collaborate with cross-functional teams to identify business needs and translate them into system requirements aligned with enterprise architecture standards Define and maintain architecture standards, governance, and roadmaps for the applications portfolio; evaluate emerging technology trends and ensure the organization leverages the most suitable tools for efficiency. Partner with the Data & Analytics and Enterprise Applications teams to define integration standards, processes, and best practices Oversee implementation and ongoing support of system integrations, ensuring integration architecture supports scalability, data integrity, and security Innovation & Technology Integration: Drive the integration of emerging technologies and continuous innovation by: Keeping abreast of technology trends and ensuring the organization is leveraging the most suitable and beneficial tools for improved efficiency and effectiveness. Aligning technology innovation and integration with the needs and expectations of our customers, while also ensuring security best practices are at the forefront of all technological decisions.
• If this sounds like an exciting opportunity, then you might be a great fit for our Enterprise Applications Lead role. This position is a member of ITD’s Management team and supervises three employees while supporting managing daily operations. The ideal candidate thrives on partnering both internally and externally to achieve operational excellence, support technology innovation and focus on mutually beneficial outcomes.
• Responsibilities include: Enterprise Platforms & Applications: Primary focus for this role is ensuring a secure and customer-centric approach to enterprise applications management by:
• Partnering with the Enterprise Solutions manager to support a vision for the team that aligns with the Enterprise Technology Strategic Plan.
• Lead, coach, and manage performance of a team of 3–4 Senior Systems Analysts, including goal-setting, career development, and workload prioritization to support product teams and applications.
• Conduct team meetings, 1:1s, and performance reviews; own hiring, onboarding, and resource/capacity planning for the team.
• Provide technical leadership and guidance to IT professionals supporting core enterprise applications, ensuring operational excellence, stability, and support processes
• Own the enterprise application roadmap — upgrades, patches, vendor/license management, and continuous improvement of application processes and best practices
• Collaborate with cross-functional teams to identify business needs and translate them into system requirements aligned with enterprise architecture standards
• Define and maintain architecture standards, governance, and roadmaps for the applications portfolio; evaluate emerging technology trends and ensure the organization leverages the most suitable tools for efficiency.
• Partner with the Data & Analytics and Enterprise Applications teams to define integration standards, processes, and best practices
• Oversee implementation and ongoing support of system integrations, ensuring integration architecture supports scalability, data integrity, and security
• Innovation & Technology Integration: Drive the integration of emerging technologies and continuous innovation by:
• Keeping abreast of technology trends and ensuring the organization is leveraging the most suitable and beneficial tools for improved efficiency and effectiveness.
• Aligning technology innovation and integration with the needs and expectations of our customers, while also ensuring security best practices are at the forefront of all technological decisions.

Minimum Qualifications

• Knowledge, Skills, Abilities, and Competencies The Enterprise Applications Lead works under the guidance of the Enterprise Solutions Manager and partners closely with customers, the Data & Analytics team, and the ITD Management team. ITD is looking for a tech savvy systems thinker with an eye for continuous improvement and excellent communications skills. Enterprise Applications: Deep understanding of enterprise IT architecture frameworks and best practices; comprehensive understanding of information technology principles, systems, and services. Software Development: Familiarity with the software development lifecycle principles and commonly used programming languages. Applications Support: Technical skills in areas such as troubleshooting, installation, and maintenance of hardware and software. Customer Focus: Demonstrates a strong commitment to meeting and exceeding the needs and expectations of customers, both internal and external. Understands customer requirements and uses that knowledge to improve services and deliverables. Instills Trust: Develops and maintains a high level of trust and credibility with team members, stakeholders, and customers. Communicates honestly and transparently and follows through on commitments. Communicates Effectively: Possesses excellent communication skills and can convey complex technical information to non-technical stakeholders. Listens actively and responds appropriately to feedback. Values Difference: Recognizes and appreciates diversity in all forms, including differences in culture, background, experiences, and perspectives. Promotes inclusivity and equal opportunity. Leadership and communication: Demonstrated leadership experience; good verbal and written communication skills; ability to collaborate effectively with stakeholders across the organization. Cultivates Innovation: Encourages and facilitates the development and implementation of new ideas and technologies. Fosters a culture of continuous improvement and experimentation. Project management: Experience leading or managing complex projects; familiarity with Agile and Scrum methodologies; task prioritization, resource allocation, and budget management. Risk Management: Ability to identify and mitigate potential risks and issues in IT operations and projects. Data Analytics: Knowledge of data analytics, business intelligence tools, and AI technologies, including machine learning. Education, Experience, and Other Requirements Graduation from an accredited four-year college or university with a degree in computer science or other related field(s). Five (5) to seven (7) years of progressively responsible related experience in an IT discipline as well as experience supervising staff. Or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities. Five or more years of progressively responsible experience in business systems support with emphasis on SaaS applications, cloud services, and inter-system integrations. Five or more years of progressively responsible experience in user adoption activities, including individual and group training, knowledge management, fostering user communities, and accelerating momentum with technical and business teams. Driver’s license may be required. Certified Scrum Master certification is desirable.
• Knowledge, Skills, Abilities, and Competencies
• The Enterprise Applications Lead works under the guidance of the Enterprise Solutions Manager and partners closely with customers, the Data & Analytics team, and the ITD Management team. ITD is looking for a tech savvy systems thinker with an eye for continuous improvement and excellent communications skills.
• Enterprise Applications: Deep understanding of enterprise IT architecture frameworks and best practices; comprehensive understanding of information technology principles, systems, and services.
• Software Development: Familiarity with the software development lifecycle principles and commonly used programming languages.
• Applications Support: Technical skills in areas such as troubleshooting, installation, and maintenance of hardware and software.
• Customer Focus: Demonstrates a strong commitment to meeting and exceeding the needs and expectations of customers, both internal and external. Understands customer requirements and uses that knowledge to improve services and deliverables.
• Instills Trust: Develops and maintains a high level of trust and credibility with team members, stakeholders, and customers. Communicates honestly and transparently and follows through on commitments.
• Communicates Effectively: Possesses excellent communication skills and can convey complex technical information to non-technical stakeholders. Listens actively and responds appropriately to feedback.
• Values Difference: Recognizes and appreciates diversity in all forms, including differences in culture, background, experiences, and perspectives. Promotes inclusivity and equal opportunity.
• Leadership and communication: Demonstrated leadership experience; good verbal and written communication skills; ability to collaborate effectively with stakeholders across the organization.
• Cultivates Innovation: Encourages and facilitates the development and implementation of new ideas and technologies. Fosters a culture of continuous improvement and experimentation.
• Project management: Experience leading or managing complex projects; familiarity with Agile and Scrum methodologies; task prioritization, resource allocation, and budget management.
• Risk Management: Ability to identify and mitigate potential risks and issues in IT operations and projects.
• Data Analytics: Knowledge of data analytics, business intelligence tools, and AI technologies, including machine learning.

Education, Experience, and Other Requirements

• Graduation from an accredited four-year college or university with a degree in computer science or other related field(s).
• Five (5) to seven (7) years of progressively responsible related experience in an IT discipline as well as experience supervising staff.
• Or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
• Five or more years of progressively responsible experience in business systems support with emphasis on SaaS applications, cloud services, and inter-system integrations.
• Five or more years of progressively responsible experience in user adoption activities, including individual and group training, knowledge management, fostering user communities, and accelerating momentum with technical and business teams.
• Driver’s license may be required.
• Certified Scrum Master certification is desirable.

Other Qualifications

• Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. T he employee may be required to push, pull, lift, and/or carry objects up to 20 pounds. The noise level in the work environment is usually moderately quiet. FLEXIBLE/HYBRID WORKING: A hybrid work schedule is available for this position after an orientation period with at least 2 days onsite. Remote work for this position is subject to the department's operational needs and will be discussed with candidates during the selection process. Full-time remote work is not an available option. Once hired, employees must reside in the State of Washington and within reasonable commuting distance to Bellevue City Hall.
• Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• T he employee may be required to push, pull, lift, and/or carry objects up to 20 pounds.
• The noise level in the work environment is usually moderately quiet.

FLEXIBLE/HYBRID WORKING

Benefits

• The City of Bellevue offers employees a comprehensive benefits package providing choice, flexibility, and value! Please Note: Seasonal, part-time, and variable employees are not eligible for the below benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT 2) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan and any other benefits as required by law. The following summary applies to fully benefited positions: Medical Employees are offered a choice of medical coverage through the City's self-insured Preferred Provider Organization (PPO) plan or Kaiser Permanente (HMO). Dental Employees are offered a choice of two dental carriers with plans that offer regular checkups, x-rays, fillings, and crowns. Orthodontia is available through one of the carriers. Vision Employees are offered a choice of vision coverage through an annual exam-only plan or a buy-up plan which includes an annual eye exam and hardware coverage. Retirement Plans - Employees are offered three retirement plans: Washington State Department of Retirement Systems (DRS): Mandatory participation (PERS, LEOFF or PSERS), depending upon eligibility. City of Bellevue Municipal Employee's Benefit Trust (MEBT): Optional participation in this 401(k) retirement savings plan with employer match contributions that vest on a 3-year schedule. Deferred Compensation Program (457 DCP): Optional participation in the supplemental Deferred Compensation Program also administered by DRS that allows tax-deferred savings into a variety of investments options. Other benefits include: More detailed information about our employee benefits is available at https://c2mb.ajg.com/cityofbellevue Flexible Spending Accounts (FSAs) Life/Accidental Death and Dismemberment (AD&D) Insurance Long Term Disability (LTD) Survivor Income Employee Assistance Program (EAP) 11 observed holidays per year plus 2 additional personal holidays, vacation (standard accrual of 12 days a year), and sick leave (accumulated at the rate of one day per month) An ORCA Card bus pass On-site fitness center, and self service food/coffee options Career development and training programs Tuition Reimbursement Program Employee Resource Groups (ERGs) Paydays - The City of Bellevue pays employees on the 8th and the 23rd of each month (24 pay periods per year). Please note: The City of Bellevue does not participate in the Social Security Administration (SSA) program and employees do not earn social security credits. The mandatory DRS retirement pension plan provides the required social security replacement plan. NOTE : This is a brief summary of the benefit programs for the City's non-represented employees. Every effort has been made to ensure its accuracy. Benefits for employees represented by a collective bargaining agreement (CBA) may have different benefits. If any information on this document conflicts with the provisions of a CBA, the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.
• The City of Bellevue offers employees a comprehensive benefits package providing choice, flexibility, and value! Please Note: Seasonal, part-time, and variable employees are not eligible for the below benefits except for mandatory participation in the retirement plan assigned to the position, which will be the Municipal Employees Benefit Trust (MEBT 2) retirement plan or the Washington State Public Employees Retirement System (PERS) retirement plan and any other benefits as required by law. The following summary applies to fully benefited positions: Medical Employees are offered a choice of medical coverage through the City's self-insured Preferred Provider Organization (PPO) plan or Kaiser Permanente (HMO). Dental Employees are offered a choice of two dental carriers with plans that offer regular checkups, x-rays, fillings, and crowns. Orthodontia is available through one of the carriers. Vision Employees are offered a choice of vision coverage through an annual exam-only plan or a buy-up plan which includes an annual eye exam and hardware coverage. Retirement Plans - Employees are offered three retirement plans:
• Washington State Department of Retirement Systems (DRS): Mandatory participation (PERS, LEOFF or PSERS), depending upon eligibility.
• City of Bellevue Municipal Employee's Benefit Trust (MEBT): Optional participation in this 401(k) retirement savings plan with employer match contributions that vest on a 3-year schedule.
• Deferred Compensation Program (457 DCP): Optional participation in the supplemental Deferred Compensation Program also administered by DRS that allows tax-deferred savings into a variety of investments options.
• Flexible Spending Accounts (FSAs)
• Life/Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Survivor Income
• Employee Assistance Program (EAP)
• 11 observed holidays per year plus 2 additional personal holidays, vacation (standard accrual of 12 days a year), and sick leave (accumulated at the rate of one day per month)
• An ORCA Card bus pass
• On-site fitness center, and self service food/coffee options
• Career development and training programs
• Tuition Reimbursement Program
• Employee Resource Groups (ERGs)
• Paydays - The City of Bellevue pays employees on the 8th and the 23rd of each month (24 pay periods per year).
• Please note: The City of Bellevue does not participate in the Social Security Administration (SSA) program and employees do not earn social security credits. The mandatory DRS retirement pension plan provides the required social security replacement plan. NOTE : This is a brief summary of the benefit programs for the City's non-represented employees. Every effort has been made to ensure its accuracy. Benefits for employees represented by a collective bargaining agreement (CBA) may have different benefits. If any information on this document conflicts with the provisions of a CBA, the CBA prevails. Also, in the event of any incorrect information in this document, applicable laws, policies, rules, CBAs, or official plan documents will prevail.

Supplemental Questions