Community Manager

Role Description

Key responsibilities

• include:
• Managing and growing online and offline community engagement initiatives
• Interacting with customers, followers, and community members across social and digital platforms
• Monitoring community feedback, engagement trends, and audience sentiment
• Coordinating content posting, discussions, and engagement campaigns
• Collaborating with marketing, customer service, and brand teams on community-related activities
• Supporting customer inquiries, issue escalation, and reputation management processes
• Monitoring community KPIs, engagement metrics, and campaign performance
• Organizing events, webinars, partnerships, or community activation activities
• Preparing engagement reports, audience insights, and community performance analysis
• Supporting brand advocacy, customer retention, and audience growth strategies

Qualifications

• Bachelor’s degree in Marketing, Communications, Public Relations, Business Administration, or related field
• 2–5 years of experience in community management, social media, customer engagement, or digital marketing roles
• Strong understanding of online communities, social media engagement, and audience management
• Excellent communication, interpersonal, and relationship-building skills
• Experience with social media platforms, content management tools, and analytics dashboards
• Good analytical, organizational, and problem-solving abilities
• Ability to manage multiple campaigns, conversations, and engagement activities effectively
• Strong creativity and customer-focused mindset
• Proficiency in Microsoft Office, reporting tools, and community management platforms
• Experience in gaming, SaaS, fintech, e-commerce, lifestyle, media, or technology industries is an advantage

Key Competencies

• Community engagement and audience management
• Social media communication and brand interaction
• Customer relationship and reputation management
• Content coordination and engagement strategy
• Analytical and reporting skills
• Creativity and communication abilities
• Problem-solving and conflict resolution
• Brand advocacy and customer experience focus