Community Manager- Dubai
Skills
About This Role
About Us
YKONE is a global marketing group trusted by iconic brands from the fashion, luxury, travel & beauty industries.
Since 2008, we have been helping brands to connect with, engage or grow their audience through impactful stories crafted and spread by the world’s most powerful or creative influencers.
Our creative DNA & data-driven approach allows us to conduct international projects for various actors including Nespresso, L’Oréal, Dior, Chanel, TAG Heuer, Estée Lauder as well as several Tourism Offices in the world (Visit Abu Dhabi, Visit Turkey, Visit the USA…).
Headquartered in Paris, YKONE has offices in Milan, Dubai, Berlin, Munich, Abu Dhabi, Geneva, Miami, Riyadh, Hong Kong, Shanghai, Doha and Las Vegas.
About the Role
The Community Manager plays a key role in managing and growing the brand’s digital presence across social media platforms while fostering meaningful audience engagement and maintaining brand consistency.
This role is responsible for the day-to-day execution of social media activities, including community engagement, content publishing, reporting, and platform monitoring.
Beyond community management, the position also supports broader social media operations, influencer coordination, campaign execution, and on-ground activations.
The ideal candidate is highly organized, proactive, culturally aware, and thrives in a fast-paced agency environment.
Strong communication skills, attention to detail, and the ability to manage multiple projects simultaneously are essential.
Social Media Management
- Manage daily activity across all assigned social media platforms, ensuring consistent brand presence and communication.
- Plan, schedule, and publish content in line with approved content calendars and campaign timelines.
- Coordinate with creative, design, production, and account management teams to ensure timely delivery of social assets.
- Maintain publishing calendars and ensure smooth day-to-day content execution.
- Develop engaging and creative story content adapted to each platform.
- Monitor platform trends, audience behavior, and competitor activity to identify opportunities for growth and engagement.
- Ensure all content aligns with the brand’s tone of voice, visual identity, and communication objectives.
Community Management
- Manage and moderate online communities across social media platforms.
- Respond to comments, direct messages, mentions, and customer inquiries in a timely, professional, and brand-appropriate manner.
- Foster strong relationships with followers, creators, and online communities to strengthen audience loyalty and engagement.
- Monitor conversations surrounding the brand and escalate sensitive issues when required.
- Encourage meaningful interactions through proactive engagement strategies and community initiatives.
- Ensure consistent communication and engagement across all digital touchpoints.
Content Coordination & Campaign Execution
- Support the development and rollout of monthly content calendars and social campaigns.
- Coordinate content approvals and ensure all deliverables are reviewed prior to publishing.
- Assist with influencer collaborations by coordinating timelines, deliverables, and content requirements.
- Ensure all published content follows platform best practices and quality standards.
- Work closely with internal teams to support content ideation, execution, and optimization.
Reporting & Performance Tracking
- Track and analyze key social media performance metrics including engagement, reach, impressions, growth, and community sentiment.
- Prepare weekly and monthly performance reports with actionable insights and recommendations.
- Support quarterly competitor analysis, benchmarking, and social listening reports in collaboration with the wider team.
- Monitor campaign performance to identify optimization opportunities and audience growth strategies.
- Maintain organized records of analytics, campaign assets, and content performance.
- Contribute proactive monthly recommendations, opportunities, and content ideas for account growth.
Platform & Brand Monitoring
- Stay up to date with platform updates, algorithm changes, digital trends, and emerging social behaviors.
- Monitor brand reputation across digital platforms through ongoing moderation and community oversight.
- Identify potential risks, issues, or sensitive conversations and coordinate internally on next steps.
- Support the wider marketing and communications team with social-first thinking and digital engagement strategies.
- Monitor competitor and industry activity to ensure brands remain culturally relevant and digitally competitive.
Qualifications
- Bachelor’s degree in Marketing, Communications, Media, Business, or a related field.
- 1–2 years of experience in community management, social media management, or digital marketing, ideally within an agency environment.
- Strong understanding of social media platforms, trends, and community engagement strategies.
- Excellent communication, organizational, and multitasking skills.
- Ability to work collaboratively across teams while managing multiple projects simultaneously.
- Strong attention to detail with a proactive, solution-oriented mindset.
- Proficiency in social media management, scheduling, and reporting tools.
- Experience with influencer coordination, content planning, reporting, and analytics is a plus.
Preferred Skills
- Strong copywriting and caption-writing abilities.
- Basic understanding of paid social and boosted content.
- Knowledge of social listening and reporting tools.
- Ability to adapt quickly to fast-moving digital trends and reactive opportunities.
- Comfortable supporting shoots, events, and on-ground activations when needed.
The Opportunity
- Position based in Dubai, UAE
To Apply
If you meet the qualifications and are interested in this exciting opportunity, please submit your resume/CV We look forward to hearing from you!
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