Communications Specialist

Role overview

Communications delivery

• Develop communications plans aligned with programme milestones, change activities, audiences, channels, and business readiness requirements.
• Create stakeholder announcements, leadership messages, employee updates, newsletters, FAQs, presentations, briefings, and other collateral.
• Explain complex technology, process, and organisational changes, including what is changing, why, expected impacts, and stakeholder actions.
• Coordinate communications for launches, go-live announcements, process changes, training, and post-implementation updates.
• Manage editorial calendars, schedules, content trackers, and communications distribution across agreed channels.
• Prepare leadership briefings, talking points, presentations, and announcements that align with the programme narrative.

Stakeholder engagement and quality

• Work with Change Managers, project leads, subject matter experts, Functional Heads, and communications teams to gather information and align messaging.
• Develop targeted content to build awareness, understanding, and engagement across impacted teams and business functions.
• Adapt tone and channels for senior leadership, employees, project teams, and other stakeholder groups.
• Gather feedback and engagement data to assess effectiveness and recommend improvements.
• Identify communications risks, including conflicting messages, stakeholder sensitivities, gaps, and timing issues, and escalate concerns.
• Proofread, fact-check, quality-assure, and maintain communications materials, templates, FAQs, and key messages.
• Capture communications outputs, feedback, and lessons learned; contribute to improvements in tools, templates, and ways of working.
• Coordinate communications with stakeholder engagement, training, and adoption plans; support communications for operating model and organisational changes.

Knowledge, skills and experience

• 3–5 years of experience in communications, internal communications, employee engagement, or a related role, preferably in a large organisation or transformation environment.
• Experience developing communications plans and content for multiple stakeholder groups and channels.
• Strong written and verbal communication, copywriting, editing, and proofreading skills.
• Ability to explain complex business, technology, and process information clearly and engagingly.
• Experience supporting organisational change, transformation, technology implementations, or process improvement is advantageous.
• Strong stakeholder management, organisation, coordination, attention to detail, and ability to manage competing priorities and deadlines.
• Experience creating presentations, leadership briefings, FAQs, newsletters, employee announcements, and other communications materials.
• Good understanding of stakeholder engagement, employee communications, change adoption, and business readiness.
• Experience with presentation, document creation, and communications tools; digital employee communication channels are advantageous.

Contract

• Contract role with an initial duration of six months; renewable.