Commercial Operations Specialist

About the Role

Specific Responsibilities

• Coordinate reporting, governance, CRM administration, and sales support processes.
• Prepare and analyze dashboards, scorecards, and performance reports using validated data.
• Maintain accurate CRM account, pipeline, partner, and performance information.
• Identify trends, risks, performance gaps, and growth opportunities through data analysis.
• Support business reviews, account planning, management reporting, and commercial analyses.
• Support contract administration, fare filing coordination, and commercial documentation.
• Track operational, transformation, and productivity metrics.
• Collaborate with commercial, revenue management, finance, marketing, technology, analytics, and sales teams.
• Maintain and enhance reporting tools, templates, and business intelligence solutions.
• Standardize and automate reporting and operational processes.
• Maintain governance across CRM, PRISM, Galaxy, and other commercial systems.

Qualifications

• Relevant college or university qualifications with a minimum of five years of job-related experience.
• Experience in commercial operations, reporting, business intelligence, sales support, CRM administration, or business analysis.
• Experience with commercial data, reporting frameworks, and performance management processes.
• Strong analytical, communication, and stakeholder management skills.
• Experience with Salesforce, Power BI, Tableau, or similar reporting and analytics platforms.
• Knowledge of Amadeus, PRISM, CTK, and Galaxy commercial systems.
• Knowledge of contract administration, fare filing, commercial governance, and data governance.
• Advanced Excel, PowerPoint, dashboard development, performance reporting, and data visualization proficiency.
• Excellent written and verbal communication skills.

General Information