Commercial Operations Associate

Role Overview

Key Responsibilities

• Execute order validation, entry, amendments, shipment coordination, invoicing, and document closure.
• Prepare quotations and proforma invoices within agreed turnaround times with accurate taxes, pricing, terms, and commercial details.
• Process Oracle and ServiceMax transactions accurately and maintain complete records.
• Monitor open orders, resolve holds, coordinate material availability, and escalate delivery risks.
• Coordinate with logistics, supply chain, sales, service, and finance to improve on-time delivery and reduce lead time.
• Manage local vendor procurement, including quotations, supply requests, tracking, documentation validation, and receipt of local items.
• Communicate order status, delivery commitments, documentation, and issue resolution to customers.

Essential Requirements

• Bachelor’s degree in any stream from a recognized institution.
• Good written and verbal English communication skills and verbal fluency in one or two regional languages.
• 5+ years of customer service, order management, or order execution experience with hands-on order-to-invoice, customer communication, and delivery coordination.
• Working experience with an ERP system, preferably Oracle, and a field service or service management platform such as ServiceMax.
• Proficiency in Excel and operational reporting tools.

Preferred Experience

• Experience in life sciences, diagnostics, medical devices, or another regulated customer-service environment is a plus.
• Experience with local vendor coordination, backlog reduction, quotation management, and proforma invoice processing is a plus.

Benefits

• Comprehensive and competitive benefit programs, including health care and paid time off.