Commercial Operations Associate

Role Overview

Order and Customer Operations

• Execute the complete order-to-invoice cycle, including order validation, entry, amendments, shipment coordination, invoicing, and document closure.
• Prepare accurate customer quotations and proforma invoices within agreed turnaround times.
• Process transactions in Oracle and ServiceMax and maintain complete records.
• Monitor open orders, resolve holds, coordinate material availability, and reduce backlog.
• Coordinate with logistics, supply chain, sales, service, finance, and other stakeholders.
• Manage local procurement requirements, vendor quotations, supply requests, documentation, and receipt of local supplies.
• Provide customers with timely updates about order status, delivery commitments, documentation, and issue resolution.
• Support customer satisfaction and continuous process improvement.

Essential Requirements

• Bachelor’s degree in any stream from a recognized institution.
• Good written and verbal communication skills in English.
• Verbal fluency in one or two regional languages.
• 5+ years of customer service, order management, or order execution experience.
• Hands-on responsibility for order-to-invoice activities, customer communication, and delivery coordination.
• Working experience with an ERP system, preferably Oracle, and a field service or service management platform such as ServiceMax.
• Proficiency in Excel and operational reporting.

Preferred Experience

• Experience in life sciences, diagnostics, medical devices, or another regulated customer-service environment.
• Experience with local vendor coordination, backlog reduction, quotation management, and proforma invoice processing.

Workplace

• The role is on-site in Bengaluru.

Company Context