Commercial Operations Associate
Role Overview
The Customer Support Executive function manages accurate and timely customer orders from order receipt through invoice.
The role coordinates quotations, proforma invoices, order processing, delivery follow-up, local vendor supplies, and customer communication.
The position works across internal functions and external vendors and reports to the Operations Manager.
The role is located in Bengaluru and is explicitly on-site.
Key Skills for This Role
Full Job Posting
Role overview
The Customer Support Executive function manages accurate and timely customer orders from order receipt through invoice.
The role coordinates quotations, proforma invoices, order processing, delivery follow-up, local vendor supplies, and customer communication.
The position works across internal functions and external vendors and reports to the Operations Manager.
The role is located in Bengaluru and is explicitly on-site.
Key responsibilities
- Execute the complete order-to-invoice cycle, including order validation, entry, amendments, shipment coordination, invoicing, and document closure.
- Prepare accurate customer quotations and proforma invoices within agreed turnaround times.
- Process transactions in Oracle and ServiceMax, maintain records, and prevent order-entry, billing, and documentation errors.
- Monitor open orders, resolve holds, coordinate material availability, and escalate delivery risks.
- Coordinate with logistics, supply chain, sales, service, finance, and other stakeholders to improve on-time delivery.
- Manage local procurement requirements by obtaining vendor quotations, tracking supply requests, validating documentation, and supporting receipt of items.
- Provide customers with timely updates on order status, delivery commitments, documentation, and issue resolution.
- Support customer satisfaction and continuous process improvement.
Essential requirements
- Bachelor’s degree in any stream from a recognized institution.
- Good written and verbal communication skills in English.
- Verbal fluency in one or two regional languages.
- At least 5 years of customer service, order management, or order execution experience.
- Hands-on experience with order-to-invoice activities, customer communication, and delivery coordination.
- Experience with an enterprise resource planning system, a field service or service management platform, Excel, and operational reporting.
Preferred experience
- Experience in life sciences, diagnostics, medical devices, or another regulated customer-service environment is preferred.
- Experience with local vendor coordination, backlog reduction, quotation management, and proforma invoice processing is preferred.
About the company
Beckman Coulter Life Sciences is a Danaher operating company focused on automation and innovations for scientists and laboratories.
The company describes a culture of belonging, continuous improvement, and collaboration across global teams.
Benefits
- The employer describes health care programs, paid time off, and other competitive benefits.
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