Collections Manager

Job Purpose

Key Responsibilities

• Lead and manage the collections function across multiple business verticals, including leasing, property management, and facility services.
• Monitor accounts receivable aging and implement effective strategies to ensure timely collection of outstanding dues.
• Coordinate with leasing, finance, and legal teams to address delinquent accounts and resolve payment disputes.
• Develop and enforce credit control policies, procedures, and collection workflows to optimize cash flow.
• Engage with tenants, clients, and corporate customers to negotiate payment plans and settlements where required.
• Oversee the reconciliation of customer accounts and ensure accuracy of billing and collections records within ERP systems.
• Prepare collection forecasts, reports, and dashboards for senior management, highlighting risks and recovery progress.
• Ensure compliance with contractual terms, local regulations, and company policies related to collections and recovery.
• Initiate escalation procedures, including legal actions, for long-outstanding receivables in coordination with legal advisors.
• Drive process improvements and system enhancements to streamline collections and reporting efficiency.
• Lead, mentor, and develop the collections team to achieve departmental KPIs and performance targets.
• Collaborate with stakeholders to improve customer payment behavior and reduce overdue cycles.

Qualifications & Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 6–10 years of experience in collections or credit control, preferably within real estate, property management, or facility management sectors.
• Strong knowledge of receivables management, lease agreements, and service contracts.
• Experience working with ERP systems (e.g., Oracle, SAP) and strong proficiency in Excel.
• Proven ability to manage large portfolios and handle high-value accounts.