Collection Officer (Sales Admin Department)
Skills
About This Role
Location: Abu Dhabi, UAE
We are seeking a **Collection Officer** to join our Sales Admin Department in the **real estate development sector.** The ideal candidate will be responsible for managing customer payment collections, ensuring timely follow-ups, maintaining accurate records, and supporting smooth financial operations in coordination with the Finance team.
Key Responsibilities
- Maintain and monitor customer payment schedules, including installment plans, lump sums, and financing arrangements
- Track due dates and ensure timely collection of payments as per agreed contracts
- Send proactive payment reminders via email, phone calls, or SMS
- Follow up on overdue payments and escalate cases when necessary, including application of late fees as per company policy
- Receive and process payments through approved channels (bank transfer, cheque, etc.)
- Issue official receipts and ensure accurate recording of all transactions
- Update CRM/system records with payment status, customer communication, and account changes
- Coordinate closely with the Finance team for reconciliation, reporting, and issuance of statements
- Resolve payment discrepancies in coordination with clients and internal departments
- Support negotiation of revised payment plans in case of customer financial difficulties
- Ensure compliance with company policies, contractual terms, and audit requirements
- Assist in preparation of documentation for defaulted accounts when escalation or legal action is required
Requirements
- Minimum 3 years of experience in collections, preferably in the real estate development sector
- Strong experience in client handling and payment follow-ups
- Excellent communication and negotiation skills (phone, email, and face-to-face)
- Strong attention to detail and ability to maintain accurate financial records
- Experience using CRM systems or similar database tools
- Ability to handle pressure and manage multiple accounts effectively
- Knowledge of payment plans, contracts, and basic financial processes is an advantage
Salary
- Will discussed during the Interview
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