Accounts Receivable Collection Officer - 6 Months

Transguard Workforce Solutions

Accounts Receivable Collection Officer

6 Months

Abu Dhabi, UAE

Job Summary

Job Responsibilities

• Monitor and track outstanding customer invoices and payments across B2B and B2C portfolios.
• Follow up with clients via phone, email, and field visits to secure timely payments.
• Maintain accurate records of collection activities, customer interactions, and payment status.
• Reconcile customer accounts and resolve billing discrepancies, disputes, and unapplied cash/suspense items.
• Coordinate with internal teams (Sales, Billing, Customer Service, Operations, Finance) to resolve issues impacting collections.
• Prepare, review, and present aging reports, highlighting overdue and high-risk accounts.
• Negotiate payment plans, settlements, or restructuring arrangements when required.
• Ensure compliance with company policies, financial controls, and legal regulations in collections.
• Meet or exceed monthly collection targets and KPIs.
• Handle bank guarantees and letters of credit (LC) related to receivables.
• Support continuous improvement of AR processes and reporting.

Job Requirements

• Bachelor’s degree in Finance, Accounting, or related field (preferred).
• 2-5 years of experience in Accounts Receivable or Collections.
• Proven experience handling both

B2B & B2C collections

• .
• Prior experience in a banking or financial services environment is highly preferred.
• Arabic language skills are an advantage.
• Good knowledge of accounting principles, AR processes, Bank Guarantees, and Letters of Credit.
• Proficiency in MS Excel and accounting tools (e.g., GetPaid or similar systems).
• Strong communication and negotiation skills.
• Strong command of written and verbal English (mandatory).
• Ability to handle difficult customer conversations professionally and effectively.
• Must hold a valid UAE Driving License.
• Own transport is preferred due to potential field collection requirements.