Senior Collection Officer

About This Role

Department: Finance / Accounts Receivable
Location: United Arab Emirates

Job Summary

The Payment Collection Manager is responsible for overseeing the company’s accounts receivable and collection processes to ensure timely recovery of outstanding payments. The role involves managing a collections team, developing effective recovery strategies, maintaining strong client relationships, and ensuring compliance with UAE financial regulations and company policies.

Key Responsibilities

• Lead and manage the collections team to achieve monthly and annual recovery targets.
• Monitor accounts receivable aging reports and prioritize collection activities.
• Develop and implement effective collection strategies to reduce overdue accounts and bad debts.
• Maintain regular communication with clients to ensure timely payments and resolve billing disputes.
• Negotiate payment plans and settlements in line with company policies.
• Ensure accurate and up-to-date records of all collection activities in the system.
• Collaborate with Sales and Operations teams to resolve client issues impacting payments.
• Prepare and present regular reports on collection performance, KPIs, and risk exposure.
• Ensure compliance with UAE laws, contractual terms, and internal financial controls.
• Escalate delinquent accounts and coordinate legal action when necessary.
• Continuously improve collection processes and systems for efficiency.

Qualifications & Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• Minimum 5–8 years of experience in accounts receivable or collections, with at least 2–3 years in a managerial role.
• Strong knowledge of credit control and collection practices in the UAE.
• Familiarity with ERP systems.
• Excellent negotiation and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage a team and meet strict deadlines.

Preferred Qualifications

• Professional certification (e.g., CPA, ACCA, CMA) is an advantage.
• Experience in industries such as construction, logistics, or services is preferred.
• Knowledge of legal procedures related to debt recovery in the UAE.

Job Types: Full-time, Permanent

Pay: AED10.00 - AED20.00 per month

Work Location: In person