Collection Officer
Skills
About This Role
Key Accountabilities
- Regularly and persistently chasing debtors by telephone, email, and letter.
- Ensure customers pay on time and negotiate re-payment plans.
- Coordinate with the site team for and seeking all required documents MIR / WIR for the payment application. In addition, ensure timely submission of payment applications and receipt of payment certificates.
- Communicate outstanding debts in an efficient manner with customers as well as the rest of the business including accounts and sales teams respectively.
- Identify incorrect invoices early, understand reasons, record, track, and recommend fixes.
- Reconcile customer accounts.
- Contribute to daily, weekly and month end collection reporting & account reconciliations.
- Oversee the collection of customer accounts ensuring customer satisfaction.
- Processing and generating reminder letters, monthly statements and obtain periodical balance confirmations.
- Working to strict monthly and annual collections targets.
- Ensure credit and collection policies and procedures followed.
- Work closely with Accounts Receivable to ensure timely and accurate recording and allocation of cash receipts.
Qualifications, Experience, & Skills
- Excellent communication skills, fluency in English is a must, Arabic admirable
- Attention to detail
- Data entry
- 5-10 years’ experience in equivalent industries and Middle East region
- Strong market understanding
- Strong negotiation skills
- Excellent knowledge of MS Office platform, Excel proficiency and Analysis skills preferred
- Knowledge of MS DX Navision
- Hands-on attitude
- Ability to work in multi-cultural environments with high diversity
- We are the ASSA ABLOY Group
- Our people have made us the global leader in access solutions.
- In return, we open doors for them wherever they go.
- With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world.
- Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
- As an employer, we value results – not titles, or backgrounds.
- We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities.
- Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
- As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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