Collection Officer
Skills
About This Role
Key Accountabilities
- Regularly and persistently chasing debtors by telephone, email, and letter.
- Ensure customers pay on time and negotiate re-payment plans.
- Coordinate with the site team for and seeking all required documents MIR / WIR for the payment application. In addition, ensure timely submission of payment applications and receipt of payment certificates.
- Communicate outstanding debts in an efficient manner with customers as well as the rest of the business including accounts and sales teams respectively.
- Identify incorrect invoices early, understand reasons, record, track, and recommend fixes.
- Reconcile customer accounts.
- Contribute to daily, weekly and month end collection reporting & account reconciliations.
- Oversee the collection of customer accounts ensuring customer satisfaction.
- Processing and generating reminder letters, monthly statements and obtain periodical balance confirmations.
- Working to strict monthly and annual collections targets.
- Ensure credit and collection policies and procedures followed.
- Work closely with Accounts Receivable to ensure timely and accurate recording and allocation of cash receipts.
, Experience, & Skills
- Excellent communication skills, fluency in English is a must, Arabic admirable
- Attention to detail
- Data entry
- 5-10 years experience in equivalent industries and Middle East region
- Strong market understanding
- Strong negotiation skills
- Excellent knowledge of MS Office platform, Excel proficiency and Analysis skills preferred
- Knowledge of MS DX Navision
- Hands-on attitude
- Ability to work in multi-cultural environments with high diversity
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