Collection Officer

About This Role

Role Summary :

The Collection Officer is responsible for ensuring the timely recovery of rental payments, service charges, and other receivables across the property portfolio. This role requires a firm yet professional approach to managing delinquencies, resolving payment disputes, and maintaining a healthy cash flow for the organization. The Collection Officer acts as the primary point of contact for tenants regarding their financial obligations and payment schedules

Key Job Responsibilities

• Evaluate debtor accounts and develop appropriate collection strategies.
• Contact clients via phone, email, or in-person to follow up on overdue payments.
• Negotiate repayment plans that are fair and feasible.
• Maintain accurate records of all communications and agreements.
• Monitor compliance with payment schedules and escalate issues when necessary.
• Collaborate with internal departments to resolve billing discrepancies.
• Prepare regular reports on collection status and performance.
• Recommend legal actions or outsourcing for delinquent accounts.
• Ensure compliance with UAE debt collection laws and company policies.
• Build and maintain positive relationships with clients despite payment challenges.

Job Description: Collection Officer (Real Estate)

Role Summary The Collection Officer is responsible for ensuring the timely recovery of rental payments, service charges, and other receivables across the property portfolio. This role requires a firm yet professional approach to managing delinquencies, resolving payment disputes, and maintaining a healthy cash flow for the organization. The Collection Officer acts as the primary point of contact for tenants regarding their financial obligations and payment schedules.

Key Responsibilities

1. Accounts Receivable & Payment Tracking

• Monitoring Arrears: Regularly review aging reports to identify overdue accounts and prioritize collection efforts based on the severity of the debt.
• Proactive Reminders: Send automated and manual payment reminders (via email, SMS, or phone) to tenants prior to and following due dates.
• Payment Collection: Coordinate the collection of physical checks, wire transfers, and online payments, ensuring all transactions are accurately recorded in the property management system.

2. Tenant Relations & Dispute Resolution

• Negotiation: Negotiate payment plans or settlements for tenants facing financial difficulties, ensuring all agreements align with company policy and legal boundaries.
• Dispute Management: Investigate and resolve tenant queries regarding billing discrepancies, service charge calculations, or payment history.
• Customer Service: Maintain professional relationships with tenants to encourage voluntary compliance and long-term retention.

3. Compliance & Legal Coordination

• Legal Escalation: Identify accounts that require formal legal action and prepare the necessary documentation for the legal department or external collection agencies.
• Policy Adherence: Ensure all collection activities comply with local real estate laws, Fair Debt Collection Practices (where applicable), and internal governance standards.
• Notices: Issue formal "Notice to Pay" or "Eviction Warnings" in coordination with the Leasing and Legal teams.

4. Reporting & Analysis

• KPI Tracking: Maintain detailed records of collection rates, bad debt provisions, and recovery timelines.
• Reporting: Prepare weekly and monthly collection dashboards for senior management to highlight portfolio performance and risk areas.
• Audit Support: Ensure all financial documentation related to collections is organized and accessible for internal and external audits.

Technical Requirements & Skills

• Financial Literacy: Strong understanding of basic accounting principles, aging reports, and reconciliation processes.
• Software Proficiency: Advanced skills in Microsoft Excel (Pivot tables, VLOOKUPs)
• Negotiation Skills: Ability to remain assertive while maintaining a professional and diplomatic tone during difficult conversations.
• Local Knowledge: Understanding of local rental laws and the legal process for bounced checks or non-payment of rent.

Pay: AED5,000.00 - AED6,000.00 per month

Work Location: In person