Colleague Experience Coordinator

Key Responsibilities

• Flexibility, Cross-Training & Teamwork
• Work flexibly across all CX streams including Onboarding, HR Operations, Transport, Accommodation, and Offboarding
• Collaborate with team members and stakeholders to achieve shared goals
• Maintain positive, professional communication at all times
• Customer & Colleague Experience
• Act as a brand ambassador and face of HR, ensuring a welcoming and professional first impression
• Respond confidently to colleague inquiries with strong knowledge of HR processes and policies
• Manage difficult conversations professionally and in line with policy
• Deliver services in line with customer service standards, KPIs, and timelines
• Process Excellence & Compliance
• Process HR transactions accurately in line with policies, procedures, and legal requirements
• Ensure government processes, approvals, and deadlines are met
• Maintain high data accuracy across all systems and documentation
• Support and deliver parts of the Colleague Induction Program
• HCM Data & File Management
• Maintain accurate colleague data within the HCM system
• Organize, store, and safeguard personnel files and sensitive documents
• Review and action required approvals
• Office & Operations Support
• Raise and follow up on PRs and complete GRNs
• Manage stationery and operational inventory levels
• CX Stream Duties (including but not limited to):
• HR Service Desk: First point of contact for HR queries and service requests
• Onboarding: Welcome new colleagues and families, verify documentation, prepare employment contracts, support visas and inductions
• HR Operations: Manage helpdesk queries, lifecycle data updates, company letters, and visa processes
• Offboarding: Coordinate departures, clearances, payroll finalization, visas, flights, and cargo
• Transport: Support duty and leisure transport services and schedules
• Accommodation: Support colleagues in company accommodation, check-ins/outs, and maintenance requests
• Business Contribution
• Contribute to colleague satisfaction, engagement, and overall business success
• Qualifications & Experience
• Essential
• High School Diploma or equivalent
• 1–2 years of experience in Human Resources
• Strong spoken and written English
• Excellent customer service and interpersonal skills
• Strong administrative skills (Excel, Word, PowerPoint)
• Ability to work in a fast-paced environment and manage multiple deadlines
• Desirable
• Postsecondary education in HR or a related field
• Oracle HRMS experience
• Additional language skills
• Shape the Future With Us
• At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people. From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do. We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.
• At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
• From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.
• We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.