Coffee shop Supervisor
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Supervise and coordinate daily coffee shop operations and staff activities.
- Ensure excellent customer service and handle customer complaints professionally.
- Monitor staff attendance, grooming, discipline, and performance.
- Prepare staff duty schedules and ensure adequate manpower during operating hours.
- Ensure coffee, beverages, food products, and service standards meet company requirements.
- Monitor stock levels and coordinate with the Storekeeper/management for replenishment.
- Ensure proper handling, storage, and rotation of food and beverage items.
- Maintain high standards of cleanliness, hygiene, and food safety.
- Monitor cash handling, POS transactions, and daily sales closing procedures.
- Achieve assigned sales targets and support promotional activities.
- Train and coach staff on service standards, product knowledge, and company procedures.
- Conduct opening and closing checks and ensure all equipment and facilities are properly maintained.
Requirements
- Minimum 2-3 years of experience in coffee shop, café, restaurant, or F&B operations.
- Previous supervisory experience is preferred.
- Good knowledge of customer service, coffee shop operations, and food safety.
- Good communication and leadership skills.
- Ability to manage staff and work effectively under pressure.
- Basic computer and POS system knowledge.
- Good English communication skills; Arabic is an advantage.
Working Conditions
- Full-time position.
- Shift-based work, including weekends and public holidays as required.
- Flexible to work according to business operational requirements.
Pay
- AED 3,000.00 - AED 4,000.00 per month.
Work Location
- In person.
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