Cluster Human Resources Manager
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Key skills for this role
About the Role
ABOUT THE ROLE As Cluster HR Manager, you will serve as the senior HR partner across a portfolio of properties. You will own the full people agenda — from talent acquisition and workforce planning to employee relations, culture, and compliance — while acting as a trusted advisor to Top Management and department heads.
Key Skills for This Role
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About The Role
As Cluster HR Manager, you will serve as the senior HR partner across a portfolio of properties.
You will own the full people agenda — from talent acquisition and workforce planning to employee relations, culture, and compliance — while acting as a trusted advisor to Top Management and department heads.
This is a high-visibility role with direct impact on business performance, guest experience, and employer brand.
Strategic HR Partnership
- Advise and influence hotel leadership on all people-related matters
- Drive workforce planning aligned with hotel performance and business cycles
- Shape and embed a culture of accountability, recognition, and continuous growth ▸
Talent & Acquisition
- Lead end-to-end recruitment for all levels — from front-line to department heads
- Build talent pipelines and reduce time-to-fill across the cluster
- Elevate the onboarding experience to reflect the brand's service standards
Employee Experience & Relations
- Champion engagement initiatives that reduce attrition and raise belonging scores
- Navigate complex employee relations with confidence, fairness, and legal rigour
- Be the voice of the employee in every leadership conversation
Performance & Capability
- Drive the performance management cycle with genuine developmental intent
- Identify high-potential talent and build succession pipelines
- Commission and coordinate targeted L&D programmes that move the needle
Compliance & Governance
- Ensure full compliance with UAE Labour Law and internal HR policy
- Maintain HRIS accuracy (Oracle Fusion) and audit-readiness at all times
- Deliver sharp, data-driven HR reporting to senior stakeholders
Qualifications
- 11+ years of progressive HR experience, with at least 5 years in hospitality
- Proven track record across multi-property or cluster environments
- Deep understanding of UAE Labour Law and the regional talent landscape
- Hands-on with Oracle Fusion or equivalent enterprise HRIS
- Known for building trust quickly, communicating with clarity, and delivering with consistency
- Bachelor's degree in HR, Business Administration, or related field
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