Customer Care Executive (UAE National)

Overview

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, live chat, and in person.
• Provide accurate, valid, and complete information using the appropriate tools and resources.
• Handle customer concerns and complaints with empathy, professionalism, and efficiency.
• Follow up on customer interactions to ensure timely resolution and customer satisfaction.
• Maintain accurate records of customer interactions, transactions, feedback, and actions taken.
• Collaborate with internal departments to resolve issues and improve service delivery.
• Identify and escalate priority issues to the appropriate teams when necessary.
• Contribute to continuous improvement initiatives aimed at enhancing customer experience and service quality.
• Stay up to date with company products, services, policies, and procedures.
• Meet individual and team performance targets related to service quality, productivity, and customer satisfaction.

Qualifications & Requirements

• Bachelor's degree in Communications, Business Administration, or a related field.
• 2–5 years of experience in customer service, customer care, or client support roles.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong problem-solving abilities with a customer-centric and solution-oriented approach.
• Ability to handle challenging situations and difficult customers with patience and professionalism.
• Strong organizational, multitasking, and time management skills.
• Proficiency in Microsoft Office applications and customer relationship management (CRM) systems.
• Ability to work independently and collaboratively in a dynamic environment.
• Positive attitude, adaptability, and a strong commitment to customer satisfaction.

What We Offer

• Opportunity to work within a dynamic and collaborative environment.
• Professional development and career growth opportunities.
• Exposure to a diverse customer base and premium real estate projects.
• A supportive culture focused on excellence and continuous improvement.