Clinical Support Coach - Stage 3 (WCA)
Full Job Posting
Description & Requirements
- CN trained practitioner. Full-time Monday – Friday.
- The Stage 3 Clinical Support Coach is a coaching role supporting new entrants throughout their stage three journey. This is a remote role but occasional travel may be needed to support F2F training delivery.
- This will be a mixture of observations of assessments, completion of assessments, coaching, supporting new entrant training as needed and liaising with management. The Stage 3 Clinical Support Coach act as an example of best practice and role models for our HP team.
- 1. Conducting Stage 3 with HP’s who have successfully completed new entrant training. Liaising with managers daily and completing quality documentation throughout.
- 2 Supporting new entrants through coaching – engaging with new starters individually and in group sessions to build confidence, competence, and clinical capability.
- 3 Providing clinical support to Health Practitioners (HPs) as required – dedicating scheduled time to support HPs, focusing on skill development and progression. Support ST2 as needed with roleplays and workshops.
- 4 Facilitating shared learning sessions – organizing and leading group sessions to promote knowledge sharing and best practices among HPs.
- 5 Completing operational work as required based on business needs.
- 6 Acting as a role model for best practice – demonstrating professional standards and exemplary clinical practice to inspire and guide the HP team.
- 7 Promoting continuous development and team support – encouraging ongoing learning and collaboration within the HP team to maintain high-quality service delivery.
Internal
• Operational training lead
• Service Delivery Manager
• Clinical support coaches
• Clinical delivery Leads
• Heads of Clinical Assurance & Audit
• Operational Delivery Manager
External
• DWP contractual meetings as required (SLPM representation).
Essential
• Qualified health professional (physiotherapist)
• Competent Disability Analyst with DWP accreditation
• Worked as a competent health professional for a minimum of 1 year
• Approval and consistent performance in key tasks for role
• Able to deliver productivity and quality standards agreed between the Maximus and the Department
• Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus
• Creating and executing action plans to drive performance improvement
• Able to coach and inspire HPs
• Able to build strong working relationships, influencing and empowering others to make pro-active decisions
• Display confidence and a calm and steady presence to effectively manages difficult situations
Desirable
• Coaching Experience
Maximus Competencies
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity, equity, and inclusion.
Individual Competencies
• Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct
• Complies with all applicable continuous professional development requirements
• Able to effectively develop and support HPs to improve maintain performance standards
• Able to ensure that professional practice standards and "best practice" are maintained in all areas of work
• Flexible and adaptable
• Able to understand and respond proactively to changing customer needs
• Able to collaborate effectively with wide variety of needs to drive a performance culture
• Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences
• Able to drive innovation, and identify ideas and solutions to benefit the wider business
Travel Requirements
- Home/hybrid role with potential time required in assessment centre to support health professionals.
About Maximus
Government services and health administration partner for public programs.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Maximus
Analyst - Reporting(Full time, Remote)
, USA
Maximus seeks a Reporting Analyst to build reports and dashboards and deliver actionable operational insights for a federal contact center program. Candidates need relevant education and experience, including contact-cen
Digital Marketing Specialist
, GBR
Maximus seeks a highly technical Digital Marketing Specialist to execute and optimise paid search, paid social, email and web activity across channels. The role combines tracking, analytics, consent management and automa
Customer Service Representative, Service BC
, CAN
Senior Employee Communications Executive, UK
, GBR
Analyst - Reporting(Full time, Remote)
, USA
Rota Specialist
, GBR
Clinical Talent Acquisition Specialist, UK
, GBR
Digital Marketing Specialist
, GBR
Talent Development Partner
, GBR