Analyst - Reporting(Full time, Remote)

Role overview

Responsibilities

• Administer databases, consolidate and analyze data, and prepare management reports.
• Design database reports to meet requestor needs and support business strategies.
• Run queries; extract, manipulate, and analyze data to provide reporting solutions.
• Monitor customer usage, upgrades, reporting tools, and queries; ensure security of components.
• Create user guides and train users on database reports as needed.
• Deliver daily client reports and conduct ad hoc trend and data analysis.

Minimum requirements

• Bachelor's degree in a relevant field and 3+ years of relevant professional experience, or equivalent education and experience.
• At least 2 years of data analytics experience in a call center environment.
• U.S. citizenship and ability to pass a security clearance or federal background check.
• Experience with Microsoft Power Platform and MicroStrategy is preferred.
• Ability to learn new technologies quickly; strong attention to detail, critical thinking, and problem-solving.

Tools and technologies

• SKPI and MicroStrategy for performance metrics and KPI tracking.
• Amazon Connect contact center telephony platform.
• Microsoft Excel for spreadsheets; Power BI for data visualization and dashboards.
• Power Apps for supervisor data-entry apps; Power Automate for operational workflow automation.

Remote work requirements

• This is a fully remote role; equipment will be provided.
• Internet speed of at least 25 Mbps, or 50 Mbps for shared connectivity, and minimum 5 Mbps upload speed are required.
• Requires a Category 5 or 6 Ethernet connection to the home router, a private secure work area, and adequate power.
• Must currently and permanently reside in the Continental U.S.

Compensation

• Annual salary range is USD 44,800–69,400; compensation depends on role-related factors and contract value.
• Benefits may include health, life and disability insurance, retirement savings, paid holidays, paid time off, and program-specific awards.