Clinical Services Officer

The aim is to state the overall significance of the job from the organisation's perspective.

To provide medical and clinical professional assistance to the Superintendent Medical Affairs in the supervision and monitoring of the KJO contracted medical staff activities covering medical practices, referrals and MTC documentations to ensure that employees and dependents are provided with the highest quality of medical service.

This section describes the principal outputs required from the job.

Applies approved section policies, processes, and procedures and monitors adherence so that work is carried out in a controlled manner.

Day-to-day operations

Applies the day-to-day operations assigned for the Medical Affairs Division to ensure compliance with the established standards and procedures.

Monitors the activities of third party medical practitioners to ensure that they perform according to the highest standards of the company and meets the expectations of the patients.

Provides technical documentation of various medical issues of identified patients to be discussed with the MTC in order to make the necessary plans, steps and decisions on how to address the particular case.

Reviews and processes referral letters and discuss with the attending physician at the Medical Designated Facilities (MDF) to ensure that all required medical services indicated on the referral are provided to the employee and dependents.

Meets and discusses with the patient or patient’s family to discuss approval or non approval of medical service based on the coverage of the contract to ensure that concerned parties are properly informed of any issues in order to plan for the necessary steps to be taken.

Conducts regular inventory of consumable and disposable stock materials in order to ensure availability of necessary medical stocks and replenishment of used items.

Coordinates with the FAD and budgeting sections to discuss alternative ways in order to improve the referral system that would enhance and expedite all approvals and provision of service.

Prepares section reports in a timely and accurate manner to meet Company and section requirements, policies and standards.

Complies with all relevant safety, health and environmental procedures to ensure a healthy and safe work environment.

The post holder may be required to undertake additional duties, which may be reasonably expected and forms part of the function of the post.

Bachelor degree in Medicine, Supplementary Specialty plus Licensed Medical Specialist

Minimum 10 years of experience in a similar medical services post

Minimum English language required is KJO L6 – Advanced