Client Services Executive
Skills
About This Role
Role Summary
Manage client relationships and drive execution excellence for social media mandates at
Xite Live
.
Act as the single point of contact (SPOC) for clients, ensuring seamless coordination between internal teams and clients while delivering high-quality, on-time, and performance-driven social media outcomes.
1. Client Management (SPOC)
- Act as the primary point of contact for assigned clients
- Build strong, long-term client relationships
- Understand client business goals and translate them into actionable plans
- Manage expectations, timelines, and deliverables
2. Social Media Execution Oversight
- Ensure timely delivery of:
- Content calendars
- Creatives
- Campaigns
- Maintain consistency in brand tone, messaging, and quality
- Work closely with content, design, and performance teams
3. Campaign Planning & Strategy Support
- Collaborate on monthly and campaign-level planning
- Align social media activities with client objectives
- Suggest improvements based on performance and trends
4. Performance Tracking & Reporting
- Track key metrics:
- Engagement
- Reach
- Growth
- Campaign performance
- Prepare and present:
- Weekly updates
- Monthly reports
- Identify insights and optimization opportunities
5. Agency Coordination
- Coordinate with:
- Internal creative team
- Content team
- Performance marketing team
- Ensure alignment across all stakeholders
- Drive accountability and timelines
6. Quality Control
- Review all deliverables before sharing with clients
- Ensure:
- Accuracy
- Brand alignment
- Platform relevance
7. Business Impact
- Ensure social media contributes to:
- Brand growth
- Engagement
- Lead generation (where applicable)
- Identify opportunities for:
- Upselling services
- Expanding scope
What Success Looks Like
- Strong client satisfaction and retention
- Consistent on-time delivery of campaigns and content
- Measurable growth in engagement and social metrics
- Clear, actionable reporting and insights
- Smooth internal coordination with minimal escalations
Reporting
- Reporting to: Account Director / Founder
- Weekly internal reviews
- Monthly client review meetings
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