Client Services Executive
Role Overview
Drive service revenue growth by selling maintenance contracts, managed services, support agreements, professional services, and solution-based offerings to existing and new customers.
Focus on customer relationship management, opportunity development, sales strategy, and revenue targets.
Key Skills for This Role
Full Job Posting
Role overview
Drive service revenue growth by selling maintenance contracts, managed services, support agreements, professional services, and solution-based offerings to existing and new customers.
Focus on customer relationship management, opportunity development, sales strategy, and revenue targets.
Key responsibilities
- Identify new opportunities and build a sales pipeline; promote and sell service offerings.
- Understand customer needs and propose value-added solutions; prepare proposals, quotations, contracts, and service agreements.
- Manage customer relationships and satisfaction; collaborate with delivery, technical, and account management teams.
- Conduct customer visits, presentations, and negotiations; maintain forecasts and reports in CRM tools.
- Achieve monthly, quarterly, and annual sales targets.
Qualifications
- Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field.
- At least 8 years of experience in service sales or solution sales.
- Strong understanding of services, maintenance contracts, managed services, or professional services sales.
- Excellent communication, negotiation, and presentation skills; proven record of meeting or exceeding sales targets.
- Proficiency in CRM systems and Microsoft Office applications.
Key skills
- IT service sales, business development, account management, and customer relationship management.
- Negotiation and closing, solution selling, pipeline management, forecasting and reporting, and strategic thinking.
- Communication and presentation skills.
Performance indicators
Service revenue growth, new service contracts, existing-contract renewal rate, and gross margin achievement.
Customer satisfaction and retention; sales pipeline value and conversion rate.
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