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Client Services Coordinator

Johnson Controls
USA
Full-time
Mid
Discovered 1 weeks ago

Full Job Posting

What we offer

  • Competitive salary
  • Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
  • Extensive product and on the job/cross training opportunities with outstanding internal resources
  • Encouraging and collaborative team environment
  • Dedication to safety through our Zero Harm policy
  • Company vehicle (as applicable), Tools, and Equipment to complete all jobs
  • Providing Scheduling and management support
  • JCI Employee discount programs (The Loop by Perk Spot)
  • Check us Out: A Day in the Life of the Building of the Future https://youtu.be/pdZMNrDJviY
  • What you will do Responsibilities include but are not limited to assisting the Construction Managers and Project Managers with coordination/ documentation, ordering of equipment for Install base projects including day-to-day general office duties as assigned for fire alarm, suppression and sprinkler.
  • How you will do it
  • Operations Administrative Support uploading and Maintaining Projects and Contracts via Job Design/ BBI
  • Monitor status of small projects (fire alarm, suppression, sprinkler)
  • Communicate with customers and sale reps as to when material and/or labor is required
  • Ensure that required engineering is performed to meet customer expectations
  • Coordinate with TIS supervisor and/or construction manager customer’s labor requirements
  • Order equipment, ensure that customer receives material when needed
  • Report to department managers project status
  • Process change orders, releasing equipment, filing, Certificate of Insurance, Warranty Letters
  • Billing of projects; compiling back-ups such as Certified Payroll, work tickets etc.
  • Handling customer/ contract disputes as needed
  • Coordinate delivery of equipment to the job site
  • Coordinate delivery of close-out documents
  • Creation of purchase orders for subcontractors
  • Procurement and verification of project schedules
  • Attend work in progress meetings
  • Tracking of project RFI’s, change orders and other pertinent documentation
  • Coordination/ Follow Ups with Sales Team regarding project bookings; releasing of jobs from COE/ Credit holds etc.
  • Assist with Accounts Receivable (AR)
  • Act as the facilitator and point-person for information sharing between OTC, District, and select customers as directed by ACSM
  • Support Dispute Resolution in resolving disputes when requested by the AR Collectors or the Dispute team
  • Contact customers when identified as necessary as part of DMS or for very simple reasons
  • What we look for Required
  • Proficient in Microsoft Windows, Word, EXCEL, Power Point
  • Knowledge of ACE, OASys, Job Cost Systems
  • Valid driver's license with a good driving record
  • High School diploma or equivalent
  • Ability to multi-task and prioritize among assignments with a strong adherence to deadlines
  • Excellent verbal and written communication skills
  • Must be organized, detail oriented and self-motivating.
  • Must Pass a pre-employment background check and drug screen
  • Positive Attitude a must
  • Punctual and Accountable
  • Experience dealing with customers
  • Preferred
  • Associates Degree preferred
  • at least a year of related experience
  • Experience in a high-volume, customer service-oriented position
  • Electrical/ Construction industry experience is helpful
  • HIRING HOURLY RANGE: $19 - $25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your
  • background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
  • Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Responsibilities

  • Responsibilities include but are not limited to assisting the Construction Managers and Project Managers with coordination/ documentation, ordering of equipment for Install base projects including day-to-day general office duties as assigned for fire alarm, suppression and sprinkler.
  • Operations Administrative Support uploading and Maintaining Projects and Contracts via Job Design/ BBI
  • Monitor status of small projects (fire alarm, suppression, sprinkler)
  • Communicate with customers and sale reps as to when material and/or labor is required
  • Ensure that required engineering is performed to meet customer expectations
  • Coordinate with TIS supervisor and/or construction manager customer’s labor requirements
  • Order equipment, ensure that customer receives material when needed
  • Report to department managers project status
  • Process change orders, releasing equipment, filing, Certificate of Insurance, Warranty Letters
  • Billing of projects; compiling back-ups such as Certified Payroll, work tickets etc.
  • Handling customer/ contract disputes as needed
  • Coordinate delivery of equipment to the job site
  • Coordinate delivery of close-out documents
  • Creation of purchase orders for subcontractors
  • Procurement and verification of project schedules
  • Attend work in progress meetings
  • Tracking of project RFI’s, change orders and other pertinent documentation
  • Coordination/ Follow Ups with Sales Team regarding project bookings; releasing of jobs from COE/ Credit holds etc.
  • Assist with Accounts Receivable (AR)
  • Act as the facilitator and point-person for information sharing between OTC, District, and select customers as directed by ACSM
  • Support Dispute Resolution in resolving disputes when requested by the AR Collectors or the Dispute team
  • Contact customers when identified as necessary as part of DMS or for very simple reasons
  • What we look for
  • Required
  • Proficient in Microsoft Windows, Word, EXCEL, Power Point
  • Knowledge of ACE, OASys, Job Cost Systems
  • Valid driver's license with a good driving record
  • High School diploma or equivalent
  • Ability to multi-task and prioritize among assignments with a strong adherence to deadlines
  • Excellent verbal and written communication skills
  • Must be organized, detail oriented and self-motivating.
  • Must Pass a pre-employment background check and drug screen
  • Positive Attitude a must
  • Punctual and Accountable
  • Experience dealing with customers
  • Associates Degree preferred
  • at least a year of related experience
  • Experience in a high-volume, customer service-oriented position
  • Electrical/ Construction industry experience is helpful
  • HIRING HOURLY RANGE: $19 - $25 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your
  • background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
  • Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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