Connected Chiller Lead - Remote Operations

What will you do

Key Responsibilities

• Review and prioritize open alarms across the connected chiller portfolio, with focus on critical, repeated, and high-risk conditions.
• Use alarm data, trends, operating parameters, service history, and remote diagnostics to separate real equipment issues from communication, sensor, configuration, or nuisance alarms.
• Run regular review sessions with HVAC field line managers and team leaders to agree actions, ownership, and target closure dates.
• Escalate critical or safety-related conditions quickly and support troubleshooting with clear technical information.
• Maintain accurate trackers for alarms, Virtual Inspection Reports, site visits, opportunities, quotations, and final outcomes.
• Visit sites when needed to verify findings, diagnose chiller condition, identify root cause, and define rectification scope.
• Prepare clear technical recommendations, including corrective action, required parts, estimated labor, urgency, and supporting evidence.
• Support the commercial cycle by clarifying scope, joining customer discussions when needed, and handing work over to operations.
• Support onboarding of newly connected chillers, including asset data, points availability, alarm setup, communication status, and readiness for monitoring.
• Identify offline or poorly communicating chillers, coordinate remote troubleshooting, and arrange field intervention where required.
• Share weekly and monthly updates on critical alarms, aging actions, site visits, opportunities, offline assets, and recurring issues.
• Build a practical knowledge base of recurring faults, validated alarm signatures, troubleshooting steps, and successful resolutions.

How You Will Do It

What we look for

• Diploma, associate degree, or technical certification in Mechanical Engineering, Refrigeration and Air Conditioning, HVAC, or a related technical discipline.
• Typically 5+ years of hands-on HVAC service experience, with strong exposure to air-cooled and/or water-cooled chillers.
• Strong practical knowledge of chiller refrigeration cycles, compressors, evaporators, condensers, cooling-water systems, pumps, valves, sensors, safeties, controls, and common failure modes.
• Ability to interpret chiller alarms, operating data, trends, controller information, service reports, wiring diagrams, and technical manuals.
• Experience diagnosing site issues, defining corrective scopes, identifying required parts, and supporting repair or maintenance quotations.
• Working knowledge of chiller controllers, BMS integration, remote monitoring, gateways, modems, IP connectivity, and basic network troubleshooting.
• Comfort using digital service platforms, remote diagnostic tools, dashboards, Microsoft Excel, PowerPoint, Word, and CRM or opportunity-tracking systems.
• Strong coordination, communication, and follow-up skills, with the ability to manage multiple alarms, reports, site visits, and stakeholders at once.
• Clear verbal and written communication skills, including the ability to explain technical findings to field teams, sales colleagues, and customers.
• Ability to work independently, prioritize urgent issues, and drive actions through final closure.
• Good written and spoken English.

Nice to Have

• Valid UAE driving licence and willingness to travel to customer sites across the assigned territory.
• Arabic language skills.
• Experience working in a high-paced service environment with shifting priorities.
• Experience supporting Virtual Inspection Reports and converting findings into tracked actions or opportunities.

Why Join Us